Análisis de la situación de la empresa DESIGNER´S PLUMBING & HARDWARE S.A., para la creación e implementación del departamento de talento humano en el 2015
Fecha
2015
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Universidad de Guayaquil. Facultad de Ciencias Administrativas. Ingeniería Comercial
Resumen
El presente proyecto nació de acuerdo a una situación negativa que se podía notar fácilmente en la empresa Designer’s Plumbing & Hardware S.A., el mal ambiente laboral y mala atención al cliente iban poco a poco viéndose reflejadas en las disminución de las ventas, pero estaba en nosotros analizar e identificar cual era la causa principal de este problema.
En el primer capítulo pudimos conocer más sobre la empresa, y en base a lo establecida mediante el análisis situacional realizado buscamos los conceptos y referencias idóneas que nos permitan esclarecer más el tema.
En el segundo capítulo y luego de tener un contacto directo con los colaboradores que integran la empresa, mediante las encuestas, se pudo notar la inconformidad por ciertos aspectos, entre ellos, la alta rotación de personal, contratación de forma empírica, descuido del bienestar del empleado, falta de programas de integración, falta de capacitaciones, etc.
Y en el tercer capítulo y reafirmando nuestra iniciativa e idea notamos que un factor clave dentro de la empresa sería la creación e implementación de un departamento de talento humano, que establezcas procesos y trabaje por el bienestar de cada uno de los colaboradores
This project was based on a negative situation that could easily notice in the company Designer's Plumbing & Hardware SA , poor working environment and poor customer service were gradually seeing reflected in the decline in sales , but it was on us analyze and identify which was the main cause of this problem. In the first chapter we could learn more about the company, and based on what established by the situational analysis looking concepts and good references that allow us to clarify the issue further. In the second chapter and after having direct contact with employees within the company, through surveys, it was noted the disagreement with some aspects, including high staff turnover, recruitment empirically, neglecting the welfare of employee, lack of integration programs, lack of training , etc. And in the third chapter and reaffirming our initiative and idea note that a key factor in the company would be the creation and implementation of a department of human talent, you establish processes and work for the welfare of each of the partners.
This project was based on a negative situation that could easily notice in the company Designer's Plumbing & Hardware SA , poor working environment and poor customer service were gradually seeing reflected in the decline in sales , but it was on us analyze and identify which was the main cause of this problem. In the first chapter we could learn more about the company, and based on what established by the situational analysis looking concepts and good references that allow us to clarify the issue further. In the second chapter and after having direct contact with employees within the company, through surveys, it was noted the disagreement with some aspects, including high staff turnover, recruitment empirically, neglecting the welfare of employee, lack of integration programs, lack of training , etc. And in the third chapter and reaffirming our initiative and idea note that a key factor in the company would be the creation and implementation of a department of human talent, you establish processes and work for the welfare of each of the partners.
Descripción
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ADMINISTRACIÓN, TALENTO HUMANO, RECURSOS HUMANOS, TECNOLOGÍA