Propuesta de manual de procedimientos para departamentos de ventas y proyectos del sector eléctrico.
Fecha
2016
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Universidad de Guayaquil
Resumen
El trabajo presentado surge en base a la experiencia profesional del desarrollador, en aras de optimizar los recursos disponibles en la elaboración de Proyectos. Como objetivo general del presente documento se propone establecer lineamientos que contribuyan con la elaboración del manual de procedimientos para Departamentos de Ventas y Proyectos con el fin de resolver el inconveniente de la falta de supervisión y la pérdida de tiempo innecesaria, así como también generar mejor rentabilidad y mejorar la competitividad entre las empresas involucradas en el servicio de ingeniería dentro del sector eléctrico ecuatoriano. Se utilizó un enfoque cualitativo mediante entrevistas a distintos colaboradores del departamento objeto del análisis, en distintas empresas, con lo cual se obtuvieron resultados que permitieron estandarizar la mayoría de procedimientos, inclusive en las empresas que tienen certificación ISO. En base al análisis realizado se concluye que pocas empresas prestan atención al desempeño de los recursos que poseen, dejando prácticamente todo el desarrollo de proyectos (planos, ofertas y demás documentación) al libre albedrío de sus colaboradores, otras, saben que tienen inconvenientes, pero no toman acciones para resolverlos, y en un porcentaje muy bajo, existen algunas que tratan de aplicar procedimientos ligeramente establecidos para tratar de cumplir con los tiempos comprometidos con sus clientes finales.
This work arises based on the professional experience of the developer, in order to optimize the resources available in engineering projects development. The general objective of this document is to establish guidelines that contribute to the development of the procedures manual for Sales and Projects Department in order to resolve the issue of the lack of supervision and unnecessary waste of time, as well as generate better profitability and improve competitiveness among companies involved in engineering service within the Ecuadorian electricity sector. A qualitative approach was used by interviewing some members of several companies who collaborate in department under study, the results obtained allowed standardize most procedures, including companies that have ISO certification. Based on the analysis concludes, that few companies attend to the performance of its resources, leaving practically all development projects (construction drawings, budgets and other documents) to the free will of its employees, others know they have drawbacks, but they do not take action to solve them, and in a very low percentage, there are some companies who try to apply slightly established procedures to try to achieve the times committed with their end customers.
This work arises based on the professional experience of the developer, in order to optimize the resources available in engineering projects development. The general objective of this document is to establish guidelines that contribute to the development of the procedures manual for Sales and Projects Department in order to resolve the issue of the lack of supervision and unnecessary waste of time, as well as generate better profitability and improve competitiveness among companies involved in engineering service within the Ecuadorian electricity sector. A qualitative approach was used by interviewing some members of several companies who collaborate in department under study, the results obtained allowed standardize most procedures, including companies that have ISO certification. Based on the analysis concludes, that few companies attend to the performance of its resources, leaving practically all development projects (construction drawings, budgets and other documents) to the free will of its employees, others know they have drawbacks, but they do not take action to solve them, and in a very low percentage, there are some companies who try to apply slightly established procedures to try to achieve the times committed with their end customers.
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ADMINISTRACIÓN, PROCEDIMIENTOS, MANUAL, ELECTRICIDAD