Diseño de un sistema informatico para el control de gastos de mantenientos de equipos.
Fecha
2016
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Universidad de Guayaquil
Resumen
El Viceministerio de Agricultura y Ganadería que es parte del MAGAP en sus
revisiones internas recibió la recomendación de llevar un control adicional de los equipos
informáticos y de los mantenimientos realizados, la aplicación de los Sistemas de
Información en organizaciones públicas o privadas ayudan con la automatización de procesos
y obtienen información importante para mejorar el servicio y reducir costos para el desarrollo
se observa una metodología mixta basada en encuestas y entrevistas obteniendo como
resultados la necesidad de establecer control a través de un sistema informático y que los
usuarios prefieren no utilizar tickets de atención, lo cual se puede realizar en esta
organización debido a las características actuales de la misma. Dentro de las conclusiones se
destaca la necesidad del Sistema informático, para el control de gastos y mantenimiento
observando las normas legales y utilizando herramientas de fuente abierta y el desarrollo por
personal de la Unidad Informática Adicional la implementación de este sistema tiene como
consecuencia que el usuario reciba servicios de soporte técnico más homogéneos y por ende
mejorar la calidad del mismo. Este trabajo plantea un diseño de un sistema que puede ser
adoptado por otras entidades.
The Viceministery of Agriculture and Livestock and which is part of MAGAP in their internal reviews received the recommendation to take further control of computer equipment and the maintenances carried out, the implementation of information systems in public or private organizations help with automation processes and obtain important information to improve service and reduce costs. for developing we used a mixed methodology based on surveys and interviews obtaining as results the need to establish control through a computer system and that users prefer not to use tickets was observed, which can be done in this organization due to the current characteristics of the organization. Among the conclusions the need for computer system stands out for cost control and maintenance, observing the laws and using open source tools and development by staff of the Computer Unit, Additionally the implementation of this system has the consequence that the user receives homogeneous services support and therefore improve quality. This paper presents a design of a system that can be adopted by other entities.
The Viceministery of Agriculture and Livestock and which is part of MAGAP in their internal reviews received the recommendation to take further control of computer equipment and the maintenances carried out, the implementation of information systems in public or private organizations help with automation processes and obtain important information to improve service and reduce costs. for developing we used a mixed methodology based on surveys and interviews obtaining as results the need to establish control through a computer system and that users prefer not to use tickets was observed, which can be done in this organization due to the current characteristics of the organization. Among the conclusions the need for computer system stands out for cost control and maintenance, observing the laws and using open source tools and development by staff of the Computer Unit, Additionally the implementation of this system has the consequence that the user receives homogeneous services support and therefore improve quality. This paper presents a design of a system that can be adopted by other entities.
Descripción
Palabras clave
SISTEMAS DE INFORMACIÓN, SOPORTE TÉCNICO, MANTENIEMTO, PREVENTIVO, CORRECTIVO