Estudio de calidad para el proceso de desarrollo de software de empresas de Guayaquil.
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Fecha
2016
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Universidad de Guayaquil
Resumen
El software es el ente que orquesta la armonía entre lo tangible e intangible, para nuestro entender el software que es quien gobierna el hardware. Ya sea para el uso en celulares, computadores, televisores, etc. El proceso de desarrollo de software es acelerado, competitivo, conlleva riegos, así como se puede obtener muchos beneficios cuando se crea un producto de software, este también puede resultar en perjuicio de los clientes sino es manejado correctamente. Conscientes de esta evolución debemos conocer si las empresas de desarrollo de software están capacitadas y podrán producir software de calidad.
El objetivo del presente trabajo es conocer como manejan los procesos de desarrollo de software las empresas de la ciudad de Guayaquil, y las herramientas utilizadas para asegurar la calidad. Para este fin se hizo una investigación de campo recopilando información con procedimientos conocidos, consultando a varios involucrados en los procesos de desarrollo, concluimos que las empresas de software en su mayoría no hacen uso ni de metodologías ni modelos de desarrollo.
Este estudio ayudó a reconocer la calidad como componente base para bajar el índice de incidentes, mejorándola y reduciendo costos, manteniendo la fidelidad entre el cliente y el proveedor.
The software entity which orchestrates the harmony between the tangible and intangible, to our knowledge the software is which governs the hardware. Either for the use in cell phones, computers, or televisions, etc., the process of software development is accelerated, competitive, it involves risks, and it can bring many benefits when a software product is created, however, whether it isn't handled correctly it could results in prejudice for clients. Because of this evolution, we must know whether the software development companies are trained and they are able to produce quality software. The aim of this study is to know not only how the processes of software development are handled by the software development companies in the city of Guayaquil, but also know the tools used to ensure quality in these process. For this purpose, it used a field research to gathering information about procedures, as first observation and according with various stakeholders in the software development process, it concludes that most of development companies do not use methodologies. This study helped to recognize the quality factor as the base component to lower the rate of incidents, improve and reduce costs while companies will maintain its loyalty between customer and supplier.
The software entity which orchestrates the harmony between the tangible and intangible, to our knowledge the software is which governs the hardware. Either for the use in cell phones, computers, or televisions, etc., the process of software development is accelerated, competitive, it involves risks, and it can bring many benefits when a software product is created, however, whether it isn't handled correctly it could results in prejudice for clients. Because of this evolution, we must know whether the software development companies are trained and they are able to produce quality software. The aim of this study is to know not only how the processes of software development are handled by the software development companies in the city of Guayaquil, but also know the tools used to ensure quality in these process. For this purpose, it used a field research to gathering information about procedures, as first observation and according with various stakeholders in the software development process, it concludes that most of development companies do not use methodologies. This study helped to recognize the quality factor as the base component to lower the rate of incidents, improve and reduce costs while companies will maintain its loyalty between customer and supplier.
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Palabras clave
CALIDAD, DESARROLLO, CMMI, SOFTWARE, TESTING, MODELOS,