Análisis de la eficiencia operativa del personal de la empresa Surtitodo S.A. de la ciudad de Guayaquil en el primer semestre del año 2016
Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo titulado “Análisis de la eficiencia operativa del personal de la empresa SURTITODO S.A. de la ciudad de Guayaquil en el primer semestre del año 2016” se elaboró con el fin de determinar mediante diversas herramientas de investigación las necesidades de la empresa en mención. Se establecen las bases teóricas con las cuales se formulará las necesidades de la entidad y como resolverlas. Es necesario conocer la importancia del desarrollo del talento humano, pues este es el motor de productividad de las empresas y, dependiendo de su nivel de desarrollo, estas surgen dentro de su industria. Mediante el estudio de campo, realizado a través de la herramienta conocida como encuesta, se logró obtener los datos necesarios para el análisis de las variables presentadas por el personal de SURTITODO S.A. y sus clientes. A su vez se realizó entrevistas a los jefes departamentales en donde se reconoce que el trabajo que se está realizando merece tener una estructura de las tareas del personal dentro de la empresa. Los resultados obtenidos permitieron conocer la necesidad de la creación de un departamento de Talento Humano, el cual permita gestionar a los trabajadores de una manera eficiente. Es por esto que, la propuesta establece la creación del departamento, además de sus funciones, nuevos procesos para las funciones claves para contratar y capacitar al personal y el costo-beneficio que esto implicaría para la empresa, convirtiendo al proyecto en una idea rentable.
The present work entitled "Analysis of the operational efficiency of the personnel of the company SURTITODO S.A. Of the city of Guayaquil in the first half of 2016 "was developed in order to determine through various research tools the needs of the company in question. It establishes the theoretical bases with which to formulate the needs of the entity and how to solve them. It is necessary to know the importance of the development of human talent, because this is the productivity engine of companies and, depending on their level of development, these arise within their industry. Through the field study, carried out through the tool known as the survey, it was possible to obtain the necessary data for the analysis of the variables presented by the personnel of SURTITODO S.A. and their customers. At the same time, interviews were carried out with the departmental heads where it is recognized that the work being carried out deserves to have a structure of the personnel tasks within the company. The results obtained allowed us to know the need for the creation of a Human Resources department, which allow to manage the workers in an efficient way. This is why, the proposal establishes the creation of the department, in addition to its functions, new processes for the key functions to hire and train staff and the cost-benefit that this would imply for the company, making the project a profitable idea.
The present work entitled "Analysis of the operational efficiency of the personnel of the company SURTITODO S.A. Of the city of Guayaquil in the first half of 2016 "was developed in order to determine through various research tools the needs of the company in question. It establishes the theoretical bases with which to formulate the needs of the entity and how to solve them. It is necessary to know the importance of the development of human talent, because this is the productivity engine of companies and, depending on their level of development, these arise within their industry. Through the field study, carried out through the tool known as the survey, it was possible to obtain the necessary data for the analysis of the variables presented by the personnel of SURTITODO S.A. and their customers. At the same time, interviews were carried out with the departmental heads where it is recognized that the work being carried out deserves to have a structure of the personnel tasks within the company. The results obtained allowed us to know the need for the creation of a Human Resources department, which allow to manage the workers in an efficient way. This is why, the proposal establishes the creation of the department, in addition to its functions, new processes for the key functions to hire and train staff and the cost-benefit that this would imply for the company, making the project a profitable idea.
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GESTIÓN DEL TALENTO HUMANO, MOTIVACIÓN DEL PERSONAL, ESTRUCTURA ORGANIZACIONAL, PROCESOS DE GESTIÓN DEL PERSONAL