Diseño del modelo de gestión balanced scorecard para elevar la rentabilidad en la Empresa Agroquímicos XYZ S.A.
Fecha
2015-08-27
Autores
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El presente trabajo consistió en el diseño e implementación de un modelo de gestión en la Agroquímica XYZ S.A. con el objetivo de dar conocer los procesos críticos o falencias entorno a la empresa. El objetivo de dicha herramienta es que atreves de indicadores de gestión nos muestre el comportamiento tanto de los procesos administrativos como el de los procesos operativos en cuestión y así re-direccionar el funcionamiento de dicho proceso para el bienestar de la empresa. La metodología empleada para determinar los objetivos estratégicos y a partir de allí colocar los indicadores de gestión a trabajar fue la Matriz FODA la cual fue desarrollada en conjunto con los Jefes de Área. Mediante los indicadores de gestión colocados se pudo observar que entre una de las falencias de mayor impacto era que desconocían que era una herramienta de gestión lo cual impedía el correcto desempeño de los procesos productivos de la empresa esto se evidenciaba en la pérdida del producto, re-procesos y la falta de coordinación en el despacho. Para el correcto desempeño recomienda ejecutar correctamente el procedimiento de verificación y monitoreo de datos encontrados en cada indicador además de compartir los datos para que todos se enteren del proceso por el cual pasa la empresa
This work consists on the design and implementation of a management model in the agrochemical XYZ S.A. in order to make known the critical processes or failures around the company. The aim of this tool is that dare management indicators show the behavior of both administrative processes such as the operating processes involved and thus re-direct the operation of that process for the welfare of the company. The methodology used to determine the strategic objectives and from the place management indicators work was the SWOT Matrix which was developed in conjunction with the Managers Area. By using the management indicators that could be observed between one of the shortcomings of the greatest impact that was that unaware, it was a management tool which prevented the proper performance of the production processes of the company that was evident in the loss of the product, re -processes and lack of coordination in the office. The recommendation the proper successfully performance runs in the verification and monitoring of data found in each indicator and the share data so that everyone knows the process by which the company passes
This work consists on the design and implementation of a management model in the agrochemical XYZ S.A. in order to make known the critical processes or failures around the company. The aim of this tool is that dare management indicators show the behavior of both administrative processes such as the operating processes involved and thus re-direct the operation of that process for the welfare of the company. The methodology used to determine the strategic objectives and from the place management indicators work was the SWOT Matrix which was developed in conjunction with the Managers Area. By using the management indicators that could be observed between one of the shortcomings of the greatest impact that was that unaware, it was a management tool which prevented the proper performance of the production processes of the company that was evident in the loss of the product, re -processes and lack of coordination in the office. The recommendation the proper successfully performance runs in the verification and monitoring of data found in each indicator and the share data so that everyone knows the process by which the company passes
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Palabras clave
SISTEMAS ORGANIZACIONALES, BALANCED SCORECARD, RENTABILIDAD, FERTILIZANTES