Estrategia de recaudación para usuarios del consorcio Metro- Bastión de la Ciudad de Guayaquil
Fecha
2016
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad Estatal de Guayaquil Facultad de Ciencias Administrativas
Resumen
El objetivo general es Establecer un proceso eficaz de control interno de las recaudaciones
diarias del servicio de transporte masivo de la troncal Bastión Popular de la ciudad de Guayaquil.
Para este cumplimiento se plantearon objetivos específicos: i) Describir el proceso actual de
cobro, acopio y control de los recursos por recaudaciones diarias de las tarifas del servicio de
transporte; ii) Identificar las fases críticas del proceso de cobro y acopio por recaudaciones
diarias del servicio de transporte; y, iii) Diseñar los instrumentos que se deberían incorporar al
proceso de control interno de los recursos por recaudaciones. Metodológicamente es un estudio
realizado bajo el método inductivo, de diseño cuantitativo, transversal y no experimental. El
estudio de campo se aplicó mediante una encuesta estructurada de preguntas cerradas a la
población de (24) guardias de seguridad de las paradas y entrevistas a dos funcionarios de
administración del sistema. Los datos obtenidos de tales instrumentos fueron analizados para
conocer la situación actual de la gestión de recaudación y sobre esta base se propuso un proceso
en que se combina la acción de la persona en el retiro del dinero con una emisión en línea de
información.
The overall objective is to establish an effective internal control process of daily collections mass transit service backbone Bastion Popular city of Guayaquil. For compliance raised specific objectives: i ) Describe the current collection process, collection and control of resources by daily collections of tariffs transport service; ii ) Identify the critical phases of the process of collection and revenue collection for daily transport service; and iii ) design tools that should be incorporated in the process of internal control over resources collections. Methodologically is a study under the inductive method of quantitative design, transversal and not experimental. The field study was implemented through a structured survey questions closed to the population (24) security guards stops and interviews with two officials of system administration. The data obtained from these instruments were analyzed to determine the current situation of the management of collection and on this basis a process process was proposed in which the action of the person in the withdrawal of the money is combined with an online emission of information.
The overall objective is to establish an effective internal control process of daily collections mass transit service backbone Bastion Popular city of Guayaquil. For compliance raised specific objectives: i ) Describe the current collection process, collection and control of resources by daily collections of tariffs transport service; ii ) Identify the critical phases of the process of collection and revenue collection for daily transport service; and iii ) design tools that should be incorporated in the process of internal control over resources collections. Methodologically is a study under the inductive method of quantitative design, transversal and not experimental. The field study was implemented through a structured survey questions closed to the population (24) security guards stops and interviews with two officials of system administration. The data obtained from these instruments were analyzed to determine the current situation of the management of collection and on this basis a process process was proposed in which the action of the person in the withdrawal of the money is combined with an online emission of information.
Descripción
Palabras clave
RECAUDACIÓN, TRASLADO DE VALORES, CONTROL INTERNO