Diseño de un sistema de evaluación del desempeño laboral y su incidencia en el clima organizacional de tesis Laboratorios S.A.
Fecha
2017
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Editor
Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo se fundamenta en los beneficios que genera al establecerse un
sistema de evaluación del desempeño del personal, ya que el objetivo general se basa en
diseñar un efectivo Sistema de Evaluación de Desempeño Laboral, en base a las teorías de
motivación y necesidades, para mejorar la estimulación, productividad, desarrollo de la
empresa objeto de estudio.
Tesia Laboratorios es una empresa comercial, que posee 10 empleados, los cuales,
no poseen un correcto sistema de evaluación de desempeño laboral. Esto ha llevado a que
la empresa se vea limitada en cuanto al conocimiento sobre la capacidad y potencial de sus
empleados y como resultado no ha permitido conocer las fortalezas y debilidades del
personal, lo que limite su desarrollo y desempeño.
Mediante el análisis de teorías como la pirámide de Maslow y el modelo Bifactorial
de Herzberg, se buscó determinar los diversos factores que inciden en la motivación de los
trabajadores para ejecutar sus funciones. Mediante la aplicación de un estudio de campo
utilizando los métodos descriptivo y exploratorio, basado en la recolección de datos por
medio de encuesta se identificaron factores que inciden en el desempeño, que puedan
determinar puntos clave que impiden un óptimo desarrollo.
Se establece la propuesta de un diseño de un sistema de evaluación del desempeño,
mediante un formato de evaluación tipo encuesta basados en indicadores establecidos, que
permitan determinar las falencias del sistema y motivar al personal de la manera correcta,
con el fin de lograr una mejora en los resultados presentados por los trabajadores.
The present graduate-certified work is based on the benefits that occur due to the implementation of a correct evaluation of a specific company personnel’s performance, because its objective is to achieve skills development, improvement of the performance of internal processes, and contribution for the acquisition of the attitudes and proper behavior from the personnel. Tesia Laboratorios is a commercial enterprise, which employs 10 people, however, they do not have an effective work appraisal system. Due to this, productivity is restricted as the strengths and weaknesses are not addressed, weakening potential efforts. In examinations of Maslow’s and Herzberg's motivation theories were used to determine the factors that have any impact on the worker’s motivation to execute their tasks to a standard of satisfaction. To properly evaluate the competency of employees, a system of review is required to measure the factors which primarily influence performance. It is necessary to identify those items which have notable positive or adverse effects on efficiency, then establish a form of review which includes these matters. Focal areas of the evaluation should include an employees’ knowledge and training, provided with positive feedback to encourage improvement. It is suggested that a survey may accompany the review of the workplace, their employment and management, giving insight to what changes may be made to better motivate and enhance productivity
The present graduate-certified work is based on the benefits that occur due to the implementation of a correct evaluation of a specific company personnel’s performance, because its objective is to achieve skills development, improvement of the performance of internal processes, and contribution for the acquisition of the attitudes and proper behavior from the personnel. Tesia Laboratorios is a commercial enterprise, which employs 10 people, however, they do not have an effective work appraisal system. Due to this, productivity is restricted as the strengths and weaknesses are not addressed, weakening potential efforts. In examinations of Maslow’s and Herzberg's motivation theories were used to determine the factors that have any impact on the worker’s motivation to execute their tasks to a standard of satisfaction. To properly evaluate the competency of employees, a system of review is required to measure the factors which primarily influence performance. It is necessary to identify those items which have notable positive or adverse effects on efficiency, then establish a form of review which includes these matters. Focal areas of the evaluation should include an employees’ knowledge and training, provided with positive feedback to encourage improvement. It is suggested that a survey may accompany the review of the workplace, their employment and management, giving insight to what changes may be made to better motivate and enhance productivity
Descripción
Palabras clave
TALENTO HUMANO, EVALUACIÓN, DESEMPEÑO LABORAL, MOTIVACIÓN