Diseño de un manual de capacitación y adiestramiento para la compañía Ecuahielo S.A.
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente proyecto se ha realizado con la finalidad de brindar a la administración de
la empresa ECUAHIELO S. A una herramienta que facilite la capacitación y el
entrenamiento del personal nuevo, para la correcta realización de sus funciones, para
ello se ha seleccionado la metodología de la investigación con un enfoque mixto, es
decir cualitativo y cuantitativo y con las herramientas de recolección de datos como la
observación y la encuesta se pudo determinar la falta de un proceso de inducción de
los colaboradores, por lo tanto se desarrolló una propuesta que brinda perfiles de los
puestos críticos, es decir las jefaturas que serán las corresponsables de impartir sus
conocimientos por medio del entrenamiento en el puesto de trabajo a sus subordinados,
así como también el proceso de capacitación y entrenamiento una vez que se ha
seleccionado a la persona que ingresará a laborar. Luego de aquello se ha elaborado
un breve análisis costo – beneficio que permitió conocer la rentabilidad de la misma.
The present project has been carried out with the purpose of providing the administration of the company ECUAHIELO S. A tool that facilitates the training and the training of new personnel, for the correct performance of their functions, for which the methodology of The research with a mixed approach, that is to say qualitative and quantitative, and with data collection tools such as observation and the survey, it was possible to determine the lack of an induction process of the collaborators, therefore a proposal was developed that offers profiles Of the critical positions, that is, the heads that will be responsible for imparting their knowledge through on-the-job training to their subordinates, as well as the process of training and training once the person has been selected To work After that, a brief cost - benefit analysis was elaborated that allowed to know the profitability of the same one.
The present project has been carried out with the purpose of providing the administration of the company ECUAHIELO S. A tool that facilitates the training and the training of new personnel, for the correct performance of their functions, for which the methodology of The research with a mixed approach, that is to say qualitative and quantitative, and with data collection tools such as observation and the survey, it was possible to determine the lack of an induction process of the collaborators, therefore a proposal was developed that offers profiles Of the critical positions, that is, the heads that will be responsible for imparting their knowledge through on-the-job training to their subordinates, as well as the process of training and training once the person has been selected To work After that, a brief cost - benefit analysis was elaborated that allowed to know the profitability of the same one.
Descripción
Palabras clave
CAPACITACIÓN, ENTRENAMIENTO, PERSONAL, FUNCIONES