Plan de mejoramiento del área de serigrafía de la Empresa Tecnoplast del Ecuador CIA. LTDA.
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2017-05-25
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
En la actualidad la Gerencia General de la empresa “TECNOPLAST DEL ECUADOR CIA. LTDA” ubicada en la ciudad de Guayaquil, dedica sus esfuerzos a la elaboración y serigrafiado de envases plásticos utilizados en el área industrial a nivel nacional e internacional. TECNOPLAST mantiene el compromiso de mejora permanentemente en sus procesos administrativos y de producción con el objetivo de brindar servicios y productos de alta calidad, razón por la cual la empresa experimenta la necesidad de optimizar las actividades y procedimientos relacionados durante el proceso de serigrafiado. Previo a un análisis y evaluación de la situación que existe en el área de serigrafía se ha determinado que: La desactualización de manuales de procedimientos relacionados al área de serigrafiado, la falta de capacitación en el personal de serigrafía, el control de calidad esporádico durante la transportación en los envases que ingresan y salen del área de serigrafía, así como en la calidad de los mismos, almacenamiento defectuoso por desconocimiento de técnicas correctas de apilamiento y la falta de sociabilización de los estándares de calidad pactados entre el cliente y la empresa, generan como consecuencia las devoluciones por defectos en el serigrafiado, afectando claramente la rentabilidad de la empresa y las relaciones interpersonales existentes entre la empresa, proveedor, cliente y los trabajadores. Durante el análisis, estudio y desarrollo de este trabajo investigativo se evidencio que el personal asignado al área de serigrafía planifica y realiza las actividades a criterio personal tomando en consideración sus habilidades, destrezas y experiencias adquiridas al ejercer su cargo.
At present, the General Management of the company "TECNOPLAST DEL ECUADOR CIA. LTDA" located in the city of Guayaquil, dedicates its efforts to the elaboration and silkscreen printing of plastic containers used in the national and international industrial area. TECNOPLAST maintains the commitment to permanently improve its administrative and production processes with the aim of providing high quality products and services, which is why the company has the need to optimize the related activities and procedures during the screen printing process. Prior to an analysis and evaluation of the situation that exists in the area of screen printing, it has been determined that: The outdated manuals of procedures related to screen printing, lack of training in screen printing staff, sporadic quality control during transportation in the containers that enter and leave the area of silkscreen, as well as in the quality of the same, defective storage due to ignorance of correct stacking techniques and the lack of socialization of the quality standards agreed between the customer and the company, generating as a consequence, returns due to defects in screenprinting, clearly affecting the profitability of the company and the interpersonal relationships existing between the company, supplier, customer and workers. During the analysis, study and development of this investigative work it was evidenced that the personnel assigned to the area of silkscreen planning and carrying out the activities according to their personal criteria taking into account their abilities, skills and experiences acquired when exercising their position.
At present, the General Management of the company "TECNOPLAST DEL ECUADOR CIA. LTDA" located in the city of Guayaquil, dedicates its efforts to the elaboration and silkscreen printing of plastic containers used in the national and international industrial area. TECNOPLAST maintains the commitment to permanently improve its administrative and production processes with the aim of providing high quality products and services, which is why the company has the need to optimize the related activities and procedures during the screen printing process. Prior to an analysis and evaluation of the situation that exists in the area of screen printing, it has been determined that: The outdated manuals of procedures related to screen printing, lack of training in screen printing staff, sporadic quality control during transportation in the containers that enter and leave the area of silkscreen, as well as in the quality of the same, defective storage due to ignorance of correct stacking techniques and the lack of socialization of the quality standards agreed between the customer and the company, generating as a consequence, returns due to defects in screenprinting, clearly affecting the profitability of the company and the interpersonal relationships existing between the company, supplier, customer and workers. During the analysis, study and development of this investigative work it was evidenced that the personnel assigned to the area of silkscreen planning and carrying out the activities according to their personal criteria taking into account their abilities, skills and experiences acquired when exercising their position.
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Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, SERIGRAFIADO DE ENVASES PLÁSTICOS, PLAN DE MEJORAMIENTO, DESARROLLO Y CALIDAD