Análisis de riesgos bajo el enfoque ISO 31000:2009 en la operación del taller de vehículos pesados (Hino) de la Empresa "Maquinarias y Vehículos S.A. Mavesa" en la ciudad de Guayaquil.
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Fecha
2017-11-09
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El presente proyecto va dirigido a la identificación y análisis de los riesgos del taller de vehículos pesados (HINO) de la empresa Maquinarias y vehículos S.A. MAVESA ubicada en la AV. Juan Tanca Marengo Km 3.5, la cual maneja un sistema de gestión certificado en ISO 9001:2008 y con la nueva versión se requiere abordar los riesgos y oportunidades de la organización, por tal motivo se pretende analizar cada riesgo existente bajo el enfoque de ISO 31000:2009 a través de la determinación de proceso operativos identificando las partes interesadas y elaborando una matriz de fortalezas, oportunidades, debilidades y amenazas, dentro de este contexto se ha empleado la metodología cualitativa con el fin de analizar los resultados, el autor utilizo como tipo de investigación cualitativo y exploratorio y además empleo las herramienta de investigación basadas en el análisis bibliográfico y exploración de los procesos encontrándose dentro de la población de 32 personas un numero de fortalezas altas contando con equipos de última tecnología y como una oportunidad de mejora se encontró el plan de carrera para los técnicos, basado en dicho análisis el autor ha levantado una matriz de identificación de riegos y conjunto con ello un plan de acción en el cual se describen las estrategias a emplear, las responsabilidades los indicadores y los riesgos presentes, dentro de ese plan de acción se concluye que la empresa debe monitorear el cumplimiento de su plan de acción periódicamente teniendo como perspectiva la capacitación continua de su personal que está a cargo en dicho proceso.
This project is aimed to identify and analyse the risks of the workshop of heavy vehicles (HINO) of the company Maquinarias y Vehículos S.A. MAVESA located in the Ave. Juan Tanca Marengo Km 3.5, in a management system certificate ISO 9001:2008 and with the new version is required to approach the risks and opportunities for the organization, for this reason we intend to analyze each existing risk under the focus of ISO 31000:2009 through the determination of operational process by identifying the stakeholders and developing of an array of strengths, weaknesses, opportunities and threats inside this context it has been used qualitative methodology with the final purpose of analyzing the results, the author used as the type of qualitative and exploratory research and employment research tool based on the bibliographic analysis and exploration of the processes being found inside the population of 32 people of a number of high strengths with the latest technology and as an opportunity for improvement it was found the career plan for technicians, based on this analysis the author has fift up an array identification of risks and set a plan of action in which describes the strategies to be used, the responsibilities, the indicators and the risks presented, inside that plan of action it is concluded that the company must monitor the implementation of its plan of action periodically as a perspective of the continuous training of its staff who is in charge of this process..
This project is aimed to identify and analyse the risks of the workshop of heavy vehicles (HINO) of the company Maquinarias y Vehículos S.A. MAVESA located in the Ave. Juan Tanca Marengo Km 3.5, in a management system certificate ISO 9001:2008 and with the new version is required to approach the risks and opportunities for the organization, for this reason we intend to analyze each existing risk under the focus of ISO 31000:2009 through the determination of operational process by identifying the stakeholders and developing of an array of strengths, weaknesses, opportunities and threats inside this context it has been used qualitative methodology with the final purpose of analyzing the results, the author used as the type of qualitative and exploratory research and employment research tool based on the bibliographic analysis and exploration of the processes being found inside the population of 32 people of a number of high strengths with the latest technology and as an opportunity for improvement it was found the career plan for technicians, based on this analysis the author has fift up an array identification of risks and set a plan of action in which describes the strategies to be used, the responsibilities, the indicators and the risks presented, inside that plan of action it is concluded that the company must monitor the implementation of its plan of action periodically as a perspective of the continuous training of its staff who is in charge of this process..
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Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, ANÁLISIS DE RIESGOS, ENFOQUE ISO 31000:2009, FODA