Diseño del departamento de talento humano en el taller mecanico automotriz Serviexpress en la Ciudad de Guayaquil
Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo tiene como propósito realizar un diseño para la implementación de un nuevo departamento en el área de talento Humano en el taller mecánico automotriz SERVIEXPRESS, con esto se pretende analizar los factores que afectan el desempeño de los empleados, junto con una propuesta a fin de rediseñar los procesos que intervienen en el reclutamiento, inducción, capacitación y evaluación del talento humano que desarrolla sus actividades con el desconocimiento de la información general de la empresa en la que presta sus servicios. La población en estudio estuvo constituida por los empleados de la compañía. La información que se recopilo con ayuda de técnicas de recolección de datos, donde se utilizó entrevistas. Los resultados recopilados mediante la aplicación de las técnicas empleadas señalaron que no existe una estructura formal en los procesos que gestiona talento humano lo cual afecta el rendimiento de los trabajadores por la carencia de objetivos y políticas claras para incrementar la operatividad en el taller.
La propuesta que se plantea es diseñar un departamento de talento humano lo cual permita resaltar las habilidades y capacidades del personal, así como también la selección de los candidatos adecuados para las vacantes que vayan surgiendo en la trayectoria de la empresa, esto lograra que El taller mecánico automotriz pueda crecer internamente así como también el éxito en la expansión en el mercado local, al contar con un personal altamente calificado para desempeñar con responsabilidad y tenacidad las funciones que han sido asignadas dentro de la organización.
The purpose of this paper is to design a new department in the area of Human talent in the automotive mechanic shop SERVIEXPRESS, with the purpose of analyzing the factors that affect the performance of the employees, together with a proposal in order to redesign the processes involved in the recruitment, induction, training and evaluation of the human talent that develops its activities with the lack of knowledge of the general information of the company in which it provides its services. The population under study was made up of employees of the company. The information that was collected with the help of data collection techniques, where interviews were used. The results obtained through the application of the techniques used indicated that there is no formal structure in the processes that manages human talent, which affects the performance of workers due to the lack of clear objectives and policies to increase the operability in the workshop. The proposal that is proposed is to design a department of human talent which allows to highlight the skills and abilities of the staff, as well as the selection of suitable candidates for vacancies that arise in the trajectory of the company, this will achieve that The workshop automotive mechanic can grow internally as well as the success in the expansion in the local market, having a highly qualified personnel to play with responsibility and tenacity the functions that have been assigned within the organization.
The purpose of this paper is to design a new department in the area of Human talent in the automotive mechanic shop SERVIEXPRESS, with the purpose of analyzing the factors that affect the performance of the employees, together with a proposal in order to redesign the processes involved in the recruitment, induction, training and evaluation of the human talent that develops its activities with the lack of knowledge of the general information of the company in which it provides its services. The population under study was made up of employees of the company. The information that was collected with the help of data collection techniques, where interviews were used. The results obtained through the application of the techniques used indicated that there is no formal structure in the processes that manages human talent, which affects the performance of workers due to the lack of clear objectives and policies to increase the operability in the workshop. The proposal that is proposed is to design a department of human talent which allows to highlight the skills and abilities of the staff, as well as the selection of suitable candidates for vacancies that arise in the trajectory of the company, this will achieve that The workshop automotive mechanic can grow internally as well as the success in the expansion in the local market, having a highly qualified personnel to play with responsibility and tenacity the functions that have been assigned within the organization.
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Palabras clave
TALENTO HUMANO, SELECCIÓN, DESEMPEÑO, OPERATIVIDAD