Analisis de riesgo área de movilización y su incidencia en el departamento Adminidtrativo
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente proceso de investigación está enfocado en resolver la problemática
existente en la planificación, utilización y control de la movilización en la Coordinación
Zonal 5 del Ministerio de Industrias y Productividad, donde se evidencia una deficiencia
en la calidad del servicio, por lo que se desea establecer un control vehicular eficaz
estableciendo los procedimientos necesarios.
Lo que se busca es mejorar el ambiente laboral para los servidores que trabajan de
forma directa o indirecta con el área de movilización, así los resultados se reflejaron en
la satisfacción de los ciudadanos y ciudadanas. Para la recolección de información se
utilizó las entrevistas y encuestas, que nos proporcionarán información valiosa para la
investigación, cuya metodología tendrá un enfoque cuali-cuantitativa.
En el desarrollo de esta tesis se aportó con información valiosa no solo de la
problemática, sino de las alternativas de solución para la Dirección de Apoyo a la
gestión de la CZ5, que luego contribuirá a las Coordinaciones Zonales del MIPRO a
nivel nacional.
The present research process is focused on solving the existing problems in the planning, use and control of the mobilization in the Zonal Coordination 5 of the Ministry of Industries and Productivity, where a deficiency in the quality of the service is evidenced, for what is desired establish effective vehicular control by establishing the necessary procedures. What is sought is to improve the working environment for the servers that work directly or indirectly with the mobilization area, thus the results were reflected in the satisfaction of the citizens. For the collection of information, interviews and surveys were used, which will provide us with valuable information for the research, whose methodology will have a qualitative-quantitative approach. In the development of this thesis, it was provided with valuable information not only about the problem, but also about the solution alternatives for the Management Support of the CZ5, which will then contribute to the MIPRO Zonal Coordinations at the national level.
The present research process is focused on solving the existing problems in the planning, use and control of the mobilization in the Zonal Coordination 5 of the Ministry of Industries and Productivity, where a deficiency in the quality of the service is evidenced, for what is desired establish effective vehicular control by establishing the necessary procedures. What is sought is to improve the working environment for the servers that work directly or indirectly with the mobilization area, thus the results were reflected in the satisfaction of the citizens. For the collection of information, interviews and surveys were used, which will provide us with valuable information for the research, whose methodology will have a qualitative-quantitative approach. In the development of this thesis, it was provided with valuable information not only about the problem, but also about the solution alternatives for the Management Support of the CZ5, which will then contribute to the MIPRO Zonal Coordinations at the national level.
Descripción
Palabras clave
CONTROL, VEHICULAR, GESTIÓN, MIPRO