Diseño de un manual de calidad para la cadena de suministro de la empresa MTBueno
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El diseño de un manual de calidad para la empresa MTBueno, surge como una necesidad que
requieren los operadores de comercio exterior cuyas actividades se basa en procesos
logísticos que se deban seguir paso a paso para alcanzar el objetivo de la empresa, en la
actualidad se ha podido notar que el mercado de gestiones aduaneras se encuentra dominado
por aquellas grandes empresas que poseen certificaciones internacionales, por lo tanto surge
la necesidad de llevar a cabo el diseño de un manual de calidad basado en la ISO 9001 del
2008, la falta del manual provoca una pérdida de mercado ya que no genera confianza hacia
el consumidor sobre el desarrollo de las actividades dentro de la empresa. Para el desarrollo
del tema se han establecidos varios objetivos a cumplir, entre los cuales se identificó los
parámetros que debe cumplir la empresa para poder incorporar cada una de sus operaciones
dentro del manual de calidad que mencione la ISO 9001 del 2008, la metodológica empleada
para poder llevar a cabo el levante de información fue a través de un análisis descriptivo, ya
que se tuvo que obtener todos los indicadores claves para el desarrollo del problema
utilizando métodos de recopilación de datos tales como internet, revistas, papers, etc. La
opinión de los miembros de la organización era de suma importancia para el desarrollo del
trabajo para lo cual se utilizó el método de la entrevista donde se pudo notar el gran
compromiso e interés en la facilitación de las herramientas útiles para el desarrollo de la
propuesta.
The design of a quality manual for the company MTBueno, arises as a necessity that requires the operators of foreign trade whose activities are based on logistic processes that must be followed step by step to reach the objective of the company, at the present time it has Noted that the customs management market is dominated by large companies that have international certifications, therefore the need to carry out the design of a quality manual based on the ISO 9001 of 2008. For the development of the topic, several objectives have been identified, among which the commitment and dedication of each of the company's members is highlighted, by providing all the necessary resources for the development of the study proposal, Complying with the established parameters mentioned in the ISO 9001 of 2008, the methodological used to carry out the information lift was through a descriptive analysis, since we had to obtain all the key indicators for the development of the Problem using methods of data collection such as Internet, magazines, papers, etc. The opinion of the members of the Organization was of paramount importance, for the development of the work the method of the interview was used where one could notice the great commitment and interest in the facilitation of the tools useful for the development of the proposal
The design of a quality manual for the company MTBueno, arises as a necessity that requires the operators of foreign trade whose activities are based on logistic processes that must be followed step by step to reach the objective of the company, at the present time it has Noted that the customs management market is dominated by large companies that have international certifications, therefore the need to carry out the design of a quality manual based on the ISO 9001 of 2008. For the development of the topic, several objectives have been identified, among which the commitment and dedication of each of the company's members is highlighted, by providing all the necessary resources for the development of the study proposal, Complying with the established parameters mentioned in the ISO 9001 of 2008, the methodological used to carry out the information lift was through a descriptive analysis, since we had to obtain all the key indicators for the development of the Problem using methods of data collection such as Internet, magazines, papers, etc. The opinion of the members of the Organization was of paramount importance, for the development of the work the method of the interview was used where one could notice the great commitment and interest in the facilitation of the tools useful for the development of the proposal
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MERCADO DE GESTIONES ADUANERAS, LOGÍSTICA, MANUAL, PROCESOS