Análisis de procesos y diseño de cmi para el seguimiento de estudiantes de la carrera Isac
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Para realizar nuestro trabajo de tesis hemos que tenido que investigar sobre las metodologías empleadas en el diseño de un Cuadro de Mando Integral, entre una de ellas se encuentra la metodología desarrollada por el Dr. Robert S. Kaplan y David Norton la cual procura acoplar el control operativo a corto plazo con la visión y la estrategia a largo plazo desde cuatro perspectivas vitales: financiero, clientes, procesos internos, aprendizaje y crecimiento.
En la investigación se tomó como caso de estudio a la carrera de Ingeniería en Sistemas Administrativos Computarizados, para analizar sus procesos para medir su eficiencia académica. Se considera que en la facultad necesita el diseño de un cuadro de mando integral para optimizar tiempos de gestión en el proceso, implementado nuevas estrategias e indicadores de valor para lograr una mejora de los procesos establecidos actualmente con el fin de apoyar la toma de decisiones.
In order to carry out our thesis work, we had to investigate the methodologies used in the design of a Balanced Scorecard, one of which is the methodology developed by Dr. Robert S. Kaplan and David Norton, which seeks to couple the short-term operational control with vision and long-term strategy from four vital perspectives: financial, customers, internal processes, learning and growth. In the research, the career of Engineering in Computerized Administrative Systems was taken as a case study, to analyze their processes to measure their academic efficiency. It is considered that the faculty needs the design of a balanced scorecard to optimize management times in the process, implementing new strategies and value indicators to achieve an improvement of the processes currently established in order to support decision making.
In order to carry out our thesis work, we had to investigate the methodologies used in the design of a Balanced Scorecard, one of which is the methodology developed by Dr. Robert S. Kaplan and David Norton, which seeks to couple the short-term operational control with vision and long-term strategy from four vital perspectives: financial, customers, internal processes, learning and growth. In the research, the career of Engineering in Computerized Administrative Systems was taken as a case study, to analyze their processes to measure their academic efficiency. It is considered that the faculty needs the design of a balanced scorecard to optimize management times in the process, implementing new strategies and value indicators to achieve an improvement of the processes currently established in order to support decision making.
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CUADRO DE MANDO INTEGRAL, PROCESOS, INTELIGENCIA DE NEGOCIO, ANÁLISIS