Diseño de una propuesta para optimizar el Servicio de Seguridad y Vigilancia que reciben los moradores de la Urbanización Matices ubicada en el Cantón Daule.
Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente estudio consiste en diseñar una propuesta para optimizar el servicio de seguridad y
vigilancia que reciben los moradores de la Urbanización Matices ubicada en el cantón Daule,
ya que se pudieron evidenciar muchas deficiencias, tales como: El incorrecto procedimiento
que ejecutan los guardias en el control de visitantes, los robos acontecidos en las ciudadela,
malas costumbres de los guardias, falta de cámaras de seguridad, falta de personal de
seguridad, entre otros; lo cual repercute en que los moradores no se sientan seguros y
tranquilos, siendo esto último factor, uno de los principales motivos por el que decidieron
realizar la inversión del bien inmueble en donde viven.
Para la ejecución del trabajo, se recolectaron datos a través de encuestas de satisfacción del
servicio recibido en la actualidad, a los moradores de la Urbanización privada en mención y
se realizó una entrevista a profundidad al Presidente de la misma, con el fin de conocer a
detalle los temas relacionados a la Seguridad y Vigilancia con la que cuentan, para
posteriormente evaluar el panorama que enfrentan día a día.
Los resultados obtenidos sirvieron para diseñar varias propuestas a la Presidencia de la
Urbanización Matices, las cuales son viables de ejecutar, gracias a la apertura obtenida por los
moradores en la investigación de campo realizada con relación a la inversión mínima
requerida, lo cual resultará beneficioso para crear una nueva cultura y a implementar nuevos
mecanismos en pro de la seguridad.
Con lo anteriormente expuesto, se logrará la satisfacción de los moradores con mejores
condiciones de vida y comprometerá a la Presidencia de la Urbanización, a ejecutar
herramientas de evaluación, control y mejora continua sobre los servicios recibidos.
The present study consists in designing a proposal to optimize the security and surveillance service received by the residents of the Urbanization Matices located in the canton of Daule, since many deficiencies could be evidenced, such as: The incorrect procedure executed by the guards in the control of visitors, robberies in the citadel, bad habits of the guards, lack of security cameras, lack of security personnel, among others; which affects the fact that the residents do not feel safe and calm, this being the last factor, one of the main reasons why they decided to invest in the real estate where they live. For the execution of the work, data were collected through surveys of satisfaction of the service received at present, to the residents of the private Urbanization in mention and an indepth interview was conducted with the President of the same, in order to meet detail the issues related to Security and Surveillance with which they have, to later evaluate the scenario they face every day. The results obtained served to design several proposals to the Presidency of the Urbanization Matices, which are viable to execute, thanks to the opening obtained by the residents in the field research carried out in relation to the minimum investment required, which will be beneficial for create a new culture and implement new mechanisms for security. With the aforementioned, the satisfaction of the residents with better living conditions will be achieved and it will commit the Presidency of the Urbanization, to execute tools of evaluation, control and continuous improvement on the services received.
The present study consists in designing a proposal to optimize the security and surveillance service received by the residents of the Urbanization Matices located in the canton of Daule, since many deficiencies could be evidenced, such as: The incorrect procedure executed by the guards in the control of visitors, robberies in the citadel, bad habits of the guards, lack of security cameras, lack of security personnel, among others; which affects the fact that the residents do not feel safe and calm, this being the last factor, one of the main reasons why they decided to invest in the real estate where they live. For the execution of the work, data were collected through surveys of satisfaction of the service received at present, to the residents of the private Urbanization in mention and an indepth interview was conducted with the President of the same, in order to meet detail the issues related to Security and Surveillance with which they have, to later evaluate the scenario they face every day. The results obtained served to design several proposals to the Presidency of the Urbanization Matices, which are viable to execute, thanks to the opening obtained by the residents in the field research carried out in relation to the minimum investment required, which will be beneficial for create a new culture and implement new mechanisms for security. With the aforementioned, the satisfaction of the residents with better living conditions will be achieved and it will commit the Presidency of the Urbanization, to execute tools of evaluation, control and continuous improvement on the services received.
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Palabras clave
SEGURIDAD Y VIGILANCIA, URBANIZACIONES PRIVADAS, SATISFACCIÓN DEL CLIENTE