Plan estratégico para mejorar el clima laboral de una empresa de servicios aduaneros en la Ciudad de Guayaquil
Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Las Agencias de Aduanas deben mantener un nivel de modernización acorde a los requerimientos de los clientes y de la economía, de donde el objetivo es alinearse hacia el desarrollo de la productividad y el mejoramiento de los negocios, considerando que los servicios aduaneros deben ser especializados, brindar calidad de servicio para captar clientes.
Considerando esto se tiene que este proyecto permitirá, establecer en la empresa de servicios aduaneros que será parte del estudio, una infraestructura organizacional adecuada para todo el personal que se desarrolla dentro de la misma y así su producción sería más eficaz en las actividades diarias. Dentro de los problemas frecuentes que tiene la empresa por la falta de capacitación es la baja productividad. El talento humano debe contar con los conocimientos y habilidades necesarias para ejecutar de manera eficaz su labor y aplicar así nuevos conocimientos.
Finalmente se puede evaluar que el Econ. Clinio Zambrano, Agente de Aduanas, está de acuerdo con la mejora del clima laboral en su empresa para que su personal esté en un ambiente de trabajo adecuado y así brindar un correcto servicio aduanero que le permita dar una buena atención al cliente, incrementar sus resultados económicos y asegurar la continuidad de su actividad.
The Customs Agencies must maintain a level of modernization according to the requirements of customers and the economy, where the goal is aligned towards a concept of development productivity and business improvement, considering that customs services should be specialized in the process, provide quality service to attract customers. Considering this is that this project will, in companies established customs processes that will be part of the study, an appropriate organizational infrastructure for all staff that develops within the same and so its production would be more effective in daily activities. Among the common problems that the company due to lack of training is low productivity, waste of materials and labor accidents. Human talent must have the knowledge and skills necessary to perform their work effectively and thus apply new knowledge. Finally you can evaluate the Econ. Clinio Zambrano Customs Agent agrees to improving the working environment in your company so that its staff are in a proper working environment and to offer appropriate customs service that allows you to give good customer service, increase its economic performance and ensure the continuity of their business.
The Customs Agencies must maintain a level of modernization according to the requirements of customers and the economy, where the goal is aligned towards a concept of development productivity and business improvement, considering that customs services should be specialized in the process, provide quality service to attract customers. Considering this is that this project will, in companies established customs processes that will be part of the study, an appropriate organizational infrastructure for all staff that develops within the same and so its production would be more effective in daily activities. Among the common problems that the company due to lack of training is low productivity, waste of materials and labor accidents. Human talent must have the knowledge and skills necessary to perform their work effectively and thus apply new knowledge. Finally you can evaluate the Econ. Clinio Zambrano Customs Agent agrees to improving the working environment in your company so that its staff are in a proper working environment and to offer appropriate customs service that allows you to give good customer service, increase its economic performance and ensure the continuity of their business.
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LABORAL, ESTRATÉGICO, ADUANEROS, PRODUCTIVIDAD