Análisis de las actividades de logística de la empresa Novacero S.A. planta Guayaquil para la reestructuración y definición de los procesos
Fecha
2016
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente proyecto se basó en la reestructuración y definición de procesos de logística para la planta de Guayaquil de la empresa Novacero S.A., en este caso se consideró como problemática de estudio la desorganización y la falta de control existente en el área logística de la empresa, la misma que a pesar de tener una larga trayectoria en el mercado que le ha permitido posicionarse como una de las más importantes del sector siderúrgico, presenta falencias que ocasionan retrasos en el despacho de los pedidos y consecuentemente genera insatisfacción en los clientes. Por lo tanto, para desarrollar la propuesta de mejora, en primer lugar fue necesario establecer de forma específica el problema y los objetivos de estudio; además se definió el diseño metodológico a aplicar para la obtención de la información referente a la situación actual, las percepciones de los involucrados y las áreas que requerían de intervención. Para proporcionar un sustento teórico a la información presentada se llevó a cabo un análisis de forma generalizada de las variables relacionadas con el tema, es decir, se incluyeron teorías relacionadas a los procesos de logística, automatización de procesos y, reestructuración de procesos. Así mismo, se presentó el diagnóstico de la situación actual de la empresa Novacero, en particular se describió el proceso logístico y se incluyó la explicación de los resultados obtenidos a partir del estudio de campo; esto le permitió identificar al autor las principales falencias existentes en el área, tales como la demora en los tiempos de pre-embarque y embarque, pérdidas y robos de los materiales, desorganización en la carga, falta de control a transportistas y despachadores. A partir de los resultados analizados, se obtuvieron las directrices necesarias para el desarrollo de la propuesta.
This project was based on the restructuring and definition of processes of logistics for the Guayaquil plant of the company Novacero S.A., in this case was considered as a problem of study the disorganization and the lack of control existing in the area logistics company, the same that in spite of having a long trajectory in the market which has allowed it to position itself as one of the most important in the steel sector, presents shortcomings which cause delays in the dispatch of orders and consequently generates dissatisfaction in the clients. Therefore, to develop the proposal for improvement, in the first place was necessary to establish with the specific problem and the objectives of study; it also defined the methodological design to apply for obtaining the information relating to the current situation, the perceptions of the parties involved and the areas requiring intervention. To provide a theoretical underpinning to the information submitted was carried out an analysis of generalized form of the variables related with the subject, i.e. included theories related to the processes of logistics, process automation and restructuring processes. It is presented the diagnosis of the current situation of the company Novacero, so in particular described the logistics process and included the explanation of the results obtained from the study of field; this allowed him to identify the author the main shortcomings existing in the area, such as the delay in the time of pre-boarding and boarding, loss or theft of materials, disorganization in the load, lack of control for shippers and freight forwarders. On the basis of the results analyzed, obtained the necessary guidelines for the development of the proposal.
This project was based on the restructuring and definition of processes of logistics for the Guayaquil plant of the company Novacero S.A., in this case was considered as a problem of study the disorganization and the lack of control existing in the area logistics company, the same that in spite of having a long trajectory in the market which has allowed it to position itself as one of the most important in the steel sector, presents shortcomings which cause delays in the dispatch of orders and consequently generates dissatisfaction in the clients. Therefore, to develop the proposal for improvement, in the first place was necessary to establish with the specific problem and the objectives of study; it also defined the methodological design to apply for obtaining the information relating to the current situation, the perceptions of the parties involved and the areas requiring intervention. To provide a theoretical underpinning to the information submitted was carried out an analysis of generalized form of the variables related with the subject, i.e. included theories related to the processes of logistics, process automation and restructuring processes. It is presented the diagnosis of the current situation of the company Novacero, so in particular described the logistics process and included the explanation of the results obtained from the study of field; this allowed him to identify the author the main shortcomings existing in the area, such as the delay in the time of pre-boarding and boarding, loss or theft of materials, disorganization in the load, lack of control for shippers and freight forwarders. On the basis of the results analyzed, obtained the necessary guidelines for the development of the proposal.
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LOGÍSTICA, DIAGRAMA DE PROCEOS, AUTOMATIZACIÓN DE PROCESOS, RESTRUCTURACIÓN DE PROCESOS