Propuesta de mejora de los procesos para la empresa Fajas Colombia Style ciudad de Guayaquil
Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Esta investigación tiene como objetivo desarrollar una generar una propuesta que optimice los procesos de administración y operación de la empresa comercial “Fajas Colombia Style”, con el fin de mejorar la eficiencia de la organización. Para demostrar la reingeniería dentro de la organización que puede ser la mejor alternativa para mejorar y seguir siendo competitivos en el mercado. La investigación se llevó a cabo en la ciudad de Guayaquil, provincia del Guayas, donde se encuentra la empresa. El estudio propuesto se presenta en forma de un estudio bibliográfico y adoptó una técnica para evaluar el diagnóstico situacional interno actual de la organización. A través de la recopilación de documentación de la información se analizaron las limitaciones de funciones, falta de procesos, perfiles profesionales, instrucciones de trabajo, lo que afecta el progreso de los mismos. Usando herramientas de investigación y encuesta, se encontró que la organización solo tiene documentación empírica. También se utilizó el método inductivo y deductivo, desarrollando las categorías fundamentales a través del análisis. El motivo por el cual se propuso la optimización de procesos en la empresa FAJAS COLOMBIA STYLE, como parte de la solución, se expusieron cambios en los procesos operativos, estratégicos y de apoyo destinados a crear procesos eficientes. Como parte del desarrollo de un manual de proceso, se propone un modelo para definir los indicadores de gestión que ayudarán a monitorear y controlar cada proceso, lo que le permite crear un plan de mejora entre las acciones y la rentabilidad. Además, es vital fortalecer los lazos de amistad y unidad laboral, para lo cual el estudio se centra en el talento humano de la empresa, que se refleja en la estabilidad del trabajo y la satisfacción con el desarrollo de sus actividades.
The objective of this research is to develop a proposal that optimizes the administration and operation processes of the commercial company "Fajas Colombia Style", in order to improve the efficiency of the organization. To demonstrate the reengineering within the organization that may be the best alternative to improve and remain competitive in the market. The investigation was carried out in the city of Guayaquil, province of Guayas, where the company is located. The proposed study is presented in the form of a bibliographic study and adopted a technique to evaluate the current internal situational diagnosis of the organization. Through the collection of documentation of the information, the limitations of functions, lack of processes, professional profiles, work instructions were analyzed, which affects the progress of the same. Using research and survey tools, it was found that the organization only has empirical documentation. The inductive and deductive method was also used, developing the fundamental categories through analysis. The reason for which the optimization of processes was proposed in the company FAJAS COLOMBIA STYLE, as part of the solution, was exposed changes in operational, strategic and support processes aimed at creating efficient processes. As part of the development of a process manual, a model is proposed to define the management indicators that will help monitor and control each process, allowing you to create an improvement plan between actions and profitability. In addition, it is vital to strengthen ties of friendship and work unit, for which the study focuses on the human talent of the company, which is reflected in the stability of work and satisfaction with the development of their activities.
The objective of this research is to develop a proposal that optimizes the administration and operation processes of the commercial company "Fajas Colombia Style", in order to improve the efficiency of the organization. To demonstrate the reengineering within the organization that may be the best alternative to improve and remain competitive in the market. The investigation was carried out in the city of Guayaquil, province of Guayas, where the company is located. The proposed study is presented in the form of a bibliographic study and adopted a technique to evaluate the current internal situational diagnosis of the organization. Through the collection of documentation of the information, the limitations of functions, lack of processes, professional profiles, work instructions were analyzed, which affects the progress of the same. Using research and survey tools, it was found that the organization only has empirical documentation. The inductive and deductive method was also used, developing the fundamental categories through analysis. The reason for which the optimization of processes was proposed in the company FAJAS COLOMBIA STYLE, as part of the solution, was exposed changes in operational, strategic and support processes aimed at creating efficient processes. As part of the development of a process manual, a model is proposed to define the management indicators that will help monitor and control each process, allowing you to create an improvement plan between actions and profitability. In addition, it is vital to strengthen ties of friendship and work unit, for which the study focuses on the human talent of the company, which is reflected in the stability of work and satisfaction with the development of their activities.
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PROCESOS, INVESTIGACIÓN, EMPRESA, ADMINISTRACIÓN