Comunicación terapéutica entre el personal de enfermería y madre de Neonatos en Cuidados Intensivos del Hospital Universitario de Guayaquil
Fecha
2019
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Universidad de Guayaquil - Ciencias Médicas-Carrera de Enfermería
Resumen
La comunicación es una de las áreas de mayor relevancia para la humanidad, siendo también importante en la profesión de enfermería, por este motivo, se planteó el objetivo de determinar la comunicación terapéutica entre el personal de enfermería y las madres de neonatos en el área de Cuidados Intensivos del Hospital Universitario de Guayaquil, durante octubre del 2018 a enero del 2019. Se aplicó la metodología cualitativa, etnográfica, con uso de la entrevista aplicada a cuatro madres de los neonatos, quienes manifestaron, en algunos casos, disponer de tiempo porque no trabajan, pero otras en cambio, carecen de tiempo porque sí tienen ocupación laboral, representando el principal obstáculo en la comunicación terapéutica con los profesionales de enfermería, experimentando preocupación, angustia, depresión, tristeza y desesperación; se evidenció dentro de la relación terapéutica entre el profesional de enfermería y la madre de los neonatos que ingresaron a los Cuidados Intensivos Neonatales, que la consejería verbal fue el mecanismo principal utilizado por el personal enfermero para comunicarse con las madres, donde predominaron el manejo de las emociones y los consejos espirituales, debido a que no se entregó el material informativo correspondiente para todas las progenitoras. En conclusión, la comunicación terapéutica entre profesionales de enfermería y madres de los neonatos, presentó algunas debilidades, por ello, las progenitoras sintieron una satisfacción parcial, debido al nivel de calidez de media aceptabilidad percibido por las madres de los neonatos.
Communication is one of the most relevant areas for humanity, being also important in the nursing profession, for this reason, the objective of determining the therapeutic communication between the nursing staff and the mothers of newborns in the area of Intensive Care of the University Hospital of Guayaquil, from October 2018 to January 2019. The qualitative, ethnographic methodology was applied, with the use of the interview applied to four mothers of the neonates, who stated, in some cases, that they had time because they did not they work, but others, on the other hand, lack time because they do have work, representing the main obstacle in therapeutic communication with nursing professionals, experiencing worry, anguish, depression, sadness and despair; it was evident within the therapeutic relationship between the nursing professional and the mother of the neonates who entered the Neonatal Intensive Care, that verbal counseling was the main mechanism used by the nursing staff to communicate with the mothers, where the management of the emotions and the spiritual advice, because the corresponding informative material for all the progenitors was not delivered. In conclusion, therapeutic communication between nursing professionals and mothers of neonates, presented some xv weaknesses, therefore, the progenitors felt a partial satisfaction, due to the level of warmth of medium acceptability perceived by the mothers of the neonates.
Communication is one of the most relevant areas for humanity, being also important in the nursing profession, for this reason, the objective of determining the therapeutic communication between the nursing staff and the mothers of newborns in the area of Intensive Care of the University Hospital of Guayaquil, from October 2018 to January 2019. The qualitative, ethnographic methodology was applied, with the use of the interview applied to four mothers of the neonates, who stated, in some cases, that they had time because they did not they work, but others, on the other hand, lack time because they do have work, representing the main obstacle in therapeutic communication with nursing professionals, experiencing worry, anguish, depression, sadness and despair; it was evident within the therapeutic relationship between the nursing professional and the mother of the neonates who entered the Neonatal Intensive Care, that verbal counseling was the main mechanism used by the nursing staff to communicate with the mothers, where the management of the emotions and the spiritual advice, because the corresponding informative material for all the progenitors was not delivered. In conclusion, therapeutic communication between nursing professionals and mothers of neonates, presented some xv weaknesses, therefore, the progenitors felt a partial satisfaction, due to the level of warmth of medium acceptability perceived by the mothers of the neonates.
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COMUNICACIÓN, SERVICIO, TERAPEUTICA, NEONATOS
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