Propuesta de implementación de un plan para la mejora continua de la calidad del servicio en salud sexual y reproductiva dirigida a adolescentes del Centro de Salud El Cambio de la provincia del Oro
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2016
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
Resumen
El presente trabajo constituye un resultado de la investigación desarrollada en el centro de salud El Cambio de la Provincia del Oro, cuyo objetivo general consiste en elaborar una propuesta de mejora continua en la calidad del servicio de atención sobre Salud sexual y reproductiva para las /os adolescentes que acuden a la consulta en el Centro de Salud El Cambio. El estudio fue desarrollado bajo la metodología cualitativa y con el método de estudio de casos, aplicando técnicas como la entrevista a profundidad y la utilización del focus group, los cuales fueron aplicados a los profesionales del servicio, a directivos de la institución y a diez adolescentes que han participado en el servicio. Como resultados encontrados en el proceso investigativo desarrollado se pudo detectar carencias en los procesos de atención lo que se pone en evidencia la falta de calidad de la gestión que se realiza en la parte de atención integral a desarrollar, donde los profesionales, solo se dedican a los aspectos biológicos, con ausencias de actividades educativas, de prevención y de promoción relacionado con la sexualidad y su actividad reproductiva en general, además no se cuenta con un comité activado realizando de forma activa acciones propias de sus funciones para la atención de la calidad de los servicios y no se desarrolla en la sala de espera actividades de educación a las usuarias con el fin de sensibilizar sobre la salud sexual reproductiva y rutas de atención, expresaron además lo participantes que la estructura física cuenta con limitaciones y se presentan demora en la atención a los usuarios que asisten al servicio y una limitada satisfacción percibida sobre la calidad de servicio que se presta sobre Salud Sexual y Reproductiva para adolescentes
This work is a result of research carried out in the health center Change of Oro Province, whose overall objective is to develop a proposal for continuous improvement in the quality of service on sexual and reproductive health for the / os adolescents attending the consultation Health Center Change. The study was developed under the qualitative methodology and the method of case studies, using techniques such as depth interviews and the use of focus groups, which were applied to service professionals, executives of the institution and ten teenagers they have participated in the service. As results found in the developed investigative process could identify gaps in care processes which evidenced the lack of quality of management is carried out in part of comprehensive care to develop, where professionals, only dedicated to biological, with absences of educational, prevention and promotion related to sexuality and reproductive activity in general also do not have an active committee made actively own shares of their duties for care quality services and does not develop in the waiting room education activities to the users in order to raise awareness about sexual and reproductive health and hiking attention also expressed the participants that the physical structure has limitations and delays occur in care users attending the service and limited perceived satisfaction on the quality of service provided on sexual and reproductive health for adolescents
This work is a result of research carried out in the health center Change of Oro Province, whose overall objective is to develop a proposal for continuous improvement in the quality of service on sexual and reproductive health for the / os adolescents attending the consultation Health Center Change. The study was developed under the qualitative methodology and the method of case studies, using techniques such as depth interviews and the use of focus groups, which were applied to service professionals, executives of the institution and ten teenagers they have participated in the service. As results found in the developed investigative process could identify gaps in care processes which evidenced the lack of quality of management is carried out in part of comprehensive care to develop, where professionals, only dedicated to biological, with absences of educational, prevention and promotion related to sexuality and reproductive activity in general also do not have an active committee made actively own shares of their duties for care quality services and does not develop in the waiting room education activities to the users in order to raise awareness about sexual and reproductive health and hiking attention also expressed the participants that the physical structure has limitations and delays occur in care users attending the service and limited perceived satisfaction on the quality of service provided on sexual and reproductive health for adolescents
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Calidad de la atención de salud, Servicios de salud, Atención integral de salud, Adolescente, Salud sexual y reproductiva, Centro de Salud El Cambio, Cantón Machala, Ecuador, Planes y programas de salud, Mejoramiento de la calidad