Mejora de los procesos administrativos en la Importadora “El Palacio de las Gafas”.
Fecha
2007-03-16
Autores
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El trabajo de investigación realizado, es el producto de la recopilación de
conocimientos adquiridos a través de nuestros años de estudio, aplicados a una
empresa mercantil como es el caso de la importadora “ El Palacio de las Gafas” ,
con el objetivo de mejorar el funcionamiento cotidiano de sus actividades y su
competitividad en el mercado en que se desenvuelve. Analizando los problemas
que las afecten, detectando el área o lugar en que se originan y los efectos que
producen no enmendarlos a tiempo.
Después del análisis de la situación en que encontramos a la organización,
procedemos a elaborar una propuesta de mejora, la cual al tratarse del tipo de
empresa analizada, consiste en la revisión de la demanda de la importadora,
clasificación y organización de los procesos que esta realiza diariamente,
utilizando para ello varios métodos y herramientas requeridas para el propósito.
La aplicación de clasificación y organización de inventarios, pronostico de
ventas, plan de compras, otorgará una necesaria planificación para afrontar el
desarrollo futuro de la importadora, la automatización de los procesos otorgará
orden y exactitud en la información, logrando agilitarlos y generando
confiabilidad en los despachos realizados, buscando eliminar las insatisfacciones
de los clientes.
Se demostrará el accionar de la Ingeniería Industrial en los diversos tipos de
organizaciones, haciéndolas eficientes en los procesos que ellas realizan.
Observaremos que con una pequeña inversión se logra incrementar los beneficios
hacia estas, agilitando las operaciones realizadas en las áreas involucradas en los
procesos, con lo cual se obtendrá procesar mayor cantidad de ventas y de esa
forma captar una mayor parte de mercado, la cual los prefiera no solo por la
calidad y precio del artículo, sino además por la atención y el servicio que reciben,
el cual debe ser excelente, lo que garantice la fidelidad de estos, los cuales les
servirán de referencia para futuros clientes.
The research work is the product of the collection knowledge gained through our years of study, applied to a business enterprise such as the importing of "The Palace of Glasses" in order to improve the daily functioning of their activities and competitiveness in the market in which it operates. Analyzing the problems that affect them, identifying the area or place in which they originate and the effects not occur in time amend. After analyzing the situation in which we find the organization proceed to develop a proposal for improvement, which to be the type of analyzed company, is the review of the demand for the importing, classification and organization of processes is performed daily, using Different methods and tools required for the purpose. The application of classification and organization of inventory forecasting sales, purchasing plan, grant a planning necessary to address the future development of the importing, automation of processes grant order and accuracy in reporting, managing and generating agilitarlos reliability in deliveries made, seeking to remove dissatisfaction customer. The actions of Industrial Engineering will demonstrate the various types of organizations, making them efficient processes they perform. Note that, with a small investment is achieved increase profits to these, I agilitando operations in the areas involved in the processes, which will get more sales process and that how to capture a larger market share, which preferred not only by the quality and price of the item, but also for the care and service they receive, which should be excellent, which guarantees the fidelity of these, which are serve as a reference for future clients
The research work is the product of the collection knowledge gained through our years of study, applied to a business enterprise such as the importing of "The Palace of Glasses" in order to improve the daily functioning of their activities and competitiveness in the market in which it operates. Analyzing the problems that affect them, identifying the area or place in which they originate and the effects not occur in time amend. After analyzing the situation in which we find the organization proceed to develop a proposal for improvement, which to be the type of analyzed company, is the review of the demand for the importing, classification and organization of processes is performed daily, using Different methods and tools required for the purpose. The application of classification and organization of inventory forecasting sales, purchasing plan, grant a planning necessary to address the future development of the importing, automation of processes grant order and accuracy in reporting, managing and generating agilitarlos reliability in deliveries made, seeking to remove dissatisfaction customer. The actions of Industrial Engineering will demonstrate the various types of organizations, making them efficient processes they perform. Note that, with a small investment is achieved increase profits to these, I agilitando operations in the areas involved in the processes, which will get more sales process and that how to capture a larger market share, which preferred not only by the quality and price of the item, but also for the care and service they receive, which should be excellent, which guarantees the fidelity of these, which are serve as a reference for future clients
Descripción
Este documento contiene archivo en PDF.
Palabras clave
GESTIÓN EMPRESARIAL, IMPORTACIÓN DE PRODUCTOS, GAFAS, LENTES Y ARMAZONES