Estrategias para mejorar los procesos operativos de la Asociación de Servicios de Limpieza Asotidy de la Ciudad de Guayaquil
Fecha
2019
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente estudio de caso se desarrolla con el fin de elaborar estrategias que ayuden a mejorar los procesos operativos de la empresa Asotidy, y optimizar sus actividades empresariales, debido a la falta de organización y control en las tareas que realizan los supervisores y los encargados de la limpieza. La metodología aplicada a través de la encuesta y entrevista realizada a los administradores y miembros de la empresa se conocen los problemas específicos que existen en el departamento operativo; las estrategias están basadas en la creación de un manual de políticas y procedimientos donde se detalla las responsabilidades y actividades que deben realizar los encargados de la limpieza y los supervisores con el fin de llevar un control administrativo eficiente; otra de las estrategias es dar a conocer los lineamientos organizacionales y estructura jerárquica a todos los miembros de la empresa, así como crear programas de capacitación continua para que los empleados puedan realizar sus tareas con eficiencia, además, la elaboración de una programa de actividades de recreación con el fin de contribuir a las buenas relaciones laborales entre los trabajadores.
This case of study was developed in order to create some strategies to enhance the operational processes of the Asotidy company, and optimize its business activities, caused by the lack of organization and control in the cleaning tasks performed by supervisors and managers, it thus, was needed that an applied survey and an interview taking by the administrators and due to through these methodological, the specific problems that exist in the operational department the employees; could find out was as a result of this one of his strategy the creation of a manual with some policies and procedures detailing duties and activities that must be applied by the cleaning managers supervisors and staff in order to maintain an efficient administrative control; Another of the strategies is to let known all the members of the company the organizational guidelines and hierarchical structure, it`s important to a create training programs so employees can perform their tasks efficiently, in addition, development of a recreation program it´s needed in order to contribute to a good and relations among co-workers.
This case of study was developed in order to create some strategies to enhance the operational processes of the Asotidy company, and optimize its business activities, caused by the lack of organization and control in the cleaning tasks performed by supervisors and managers, it thus, was needed that an applied survey and an interview taking by the administrators and due to through these methodological, the specific problems that exist in the operational department the employees; could find out was as a result of this one of his strategy the creation of a manual with some policies and procedures detailing duties and activities that must be applied by the cleaning managers supervisors and staff in order to maintain an efficient administrative control; Another of the strategies is to let known all the members of the company the organizational guidelines and hierarchical structure, it`s important to a create training programs so employees can perform their tasks efficiently, in addition, development of a recreation program it´s needed in order to contribute to a good and relations among co-workers.
Descripción
Palabras clave
ESTRATEGIAS, MANUAL, LINEAMIENTOS ORGANIZACIONALES, CONTROL