Manual de control interno para la gestión de cobranzas en la empresa Aerboss C.A
Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo de investigación tiene como objetivo diseñar un manual de control interno en la empresa AERBOSS C.A., que se encuentra ubicada en el aeropuerto internacional José Joaquín de Olmedo en Guayaquil, la misma que se dedica a la venta de aeronaves, venta de partes, mantenimiento en línea, reparaciones estructurales, en el manual de control interno se debe detallar las políticas, procedimientos, funciones etc., para que la empresa tenga un mejor funcionamiento en la gestión de cobranza que mejore la rentabilidad de la empresa. La metodología que se va a aplicar para realizar la investigación es descriptiva, la misma que va a permitir conocer las condiciones del entorno donde se presenta la problemática del proyecto, el diseño de investigación que se va a emplear es de campo y documental; la investigación es cualitativa a través de la técnica de entrevista por instrumento de un guion de entrevista cerrado.
The purpose of this research work is to design an internal control manual in the company AERBOSS CA, which is located at the José Joaquín de Olmedo International Airport in Guayaquil, which is dedicated to the sale of aircraft, sale of parts , online maintenance, structural repairs, the internal control manual must detail the policies, procedures, functions etc., so that the company has a better performance in the collection management that improves the profitability of the company.The methodology that is going to be applied to carry out the research is descriptive, the same one that will allow to know the conditions of the environment where the problem of the project is presented, the research design that is going to be used is field and documentary; The research is qualitative through the interview technique by instrument of a closed interview script.
The purpose of this research work is to design an internal control manual in the company AERBOSS CA, which is located at the José Joaquín de Olmedo International Airport in Guayaquil, which is dedicated to the sale of aircraft, sale of parts , online maintenance, structural repairs, the internal control manual must detail the policies, procedures, functions etc., so that the company has a better performance in the collection management that improves the profitability of the company.The methodology that is going to be applied to carry out the research is descriptive, the same one that will allow to know the conditions of the environment where the problem of the project is presented, the research design that is going to be used is field and documentary; The research is qualitative through the interview technique by instrument of a closed interview script.
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Palabras clave
MANUAL, GESTIÓN DE COBRANZA, CONTROL INTERNO, RENTABILIDAD