Evaluación de la atención en salud de la Unidad Materno Infantil Belly Morán Espinoza de Lomas de Sargentillo 2006-2010
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2015
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
Resumen
El objeto de estudio es aplicar un proyecto de investigación y desarrollar una propuesta gerencial orientada a satisfacer las necesidades de atención que brinda la Unidad de Maternidad Municipal del cantón Lomas de Sargentillo y para ello se realizó una evaluación de la gestión gerencial considerando que la unidad de salud es el único espacio de respuesta en salud para pacientes con afecciones gineco obstétricas, pediátricas, emergencias y hospitalización, la situación es que existe escasa información con respecto al grado de satisfacción de los usuarios para tomar los correctivos necesarios . El tipo de investigación es descriptivo, no experimental la técnica utilizado fue encuestas direccionadas a una muestra de 330 usuarios por cada área. Los resultados de la evaluación de la calidad de atención en la unidad indican que el grado de satisfacción, tiempo de espera, infraestructura, limpieza y orden y capacidad resolutiva y otras, son variable importantes en este estudio, así en relación al trato al paciente fue muy bueno en todas las áreas pero en Pediatría más del 30% evidencian descontento, por el tiempo que demora en ser atendidos, el personal de enfermería da prioridad a la emergencia y aunque se resuelven las emergencias inmediatamente también considera que es regular porque se logra estabilizar al paciente pero debe ser transferido inmediatamente a una unidad de mayor complejidad y en cuanto al laboratorio, hay buenos aceptación ,pero la atención debe ser 24 horas Estos resultados permiten confirmar la necesidad de generar una propuesta que cambie esta situación de forma positiva dirigido a brindar una atención integral satisfactoria a los usuarios mediante estrategias de gestión de calidad.
The object of study is to apply a research project and develop a management proposal aimed at meeting the needs of care provided Municipal Maternity Unit Canton The Lomas and to do an assessment of management practice was made considering that the unit health is the only place in health response for patients with obstetric gynecology, pediatrics, emergency and hospitalization conditions, the situation is that there is little information regarding the degree of satisfaction of users to take the necessary corrective. The research is descriptive, not experimental technique was used surveys addressed to a sample of 330 users per area. The results of the evaluation of the quality of care in the unit indicate that the degree of satisfaction, waiting time, infrastructure, housekeeping and response capacity and others are varying important in this study and on the treatment the patient was very good in all areas but in Pediatrics more than 30% show discontent, by the time it takes to be served, the nursing staff gives priority to emergency and although the immediate emergencies also considers it regularly because it is able to stabilize resolved but the patient should be transferred immediately to a unit more complex and as the laboratory, there are good acceptance, but attention must be 24 hours. These results confirm the need to generate a proposal to change this situation positively directed to providing a satisfactory comprehensive care to users through quality management strategies. Keywords: Quality of care , maternal unit and child satisfaction of users. Quality evaluation indicators of quality.
The object of study is to apply a research project and develop a management proposal aimed at meeting the needs of care provided Municipal Maternity Unit Canton The Lomas and to do an assessment of management practice was made considering that the unit health is the only place in health response for patients with obstetric gynecology, pediatrics, emergency and hospitalization conditions, the situation is that there is little information regarding the degree of satisfaction of users to take the necessary corrective. The research is descriptive, not experimental technique was used surveys addressed to a sample of 330 users per area. The results of the evaluation of the quality of care in the unit indicate that the degree of satisfaction, waiting time, infrastructure, housekeeping and response capacity and others are varying important in this study and on the treatment the patient was very good in all areas but in Pediatrics more than 30% show discontent, by the time it takes to be served, the nursing staff gives priority to emergency and although the immediate emergencies also considers it regularly because it is able to stabilize resolved but the patient should be transferred immediately to a unit more complex and as the laboratory, there are good acceptance, but attention must be 24 hours. These results confirm the need to generate a proposal to change this situation positively directed to providing a satisfactory comprehensive care to users through quality management strategies. Keywords: Quality of care , maternal unit and child satisfaction of users. Quality evaluation indicators of quality.
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Salud materno infantil, Indicadores de calidad, Unidad Materno Infantil Belly Morán Espinoza, Cantón Lomas de Sargentillo, Ecuador, Evaluación de resultado en la atención de salud