VIVENCIAS DE LOS TRABAJADORES DE UNA COMPAÑÍA DE SERVICIOS FRENTE AL EJERCICIO DE LIDERAZGO DE LOS SUPERIORES
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2020-06
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Universidad de Guayaquil -Facultad de Ciencias Psicológicas
Resumen
El presente trabajo de titulación fue realizado bajo la modalidad de sistematización de experiencias, con la finalidad de generar conocimientos dentro del área organizacional de la psicología, sobre las “vivencias de los trabajadores de una compañía de servicios, frente al ejercicio del liderazgo de los superiores”, tema que fue seleccionado a partir de la experiencia vivida y la observación, al laborar dentro de dicha organización. Es así, que la presente sistematización de experiencias busca dar respuesta a la siguiente pregunta eje ¿Cómo son las vivencias de los trabajadores ante el liderazgo de sus superiores?; para lo cual se utilizó una metodología de tipo cualitativa, haciendo uso de diversos instrumentos como: La bitácora de campo y entrevistas semiestructuradas aplicadas a seis colaboradores que pertenecen a la subárea que requería ser estudiada dentro la organización. Dentro de la reflexión crítica se describen los resultados obtenidos a partir de los instrumentos mencionados, así como el contraste teórico – práctico realizado, el cual permitió determinar que el estilo de liderazgo que ejercen los superiores de dicha organización es “autoritario”, debido a que las reglas y normas son establecidas por el jefe, además el personal percibe que se le otorga una valoración determinada por su nivel de productividad; sin embargo, se concluye que existen características que no configuran dentro del liderazgo autoritario, siendo estas: descalificar a los trabajadores o invisibilizar sus habilidades, las cuales sin duda, afectarán el autoestima del trabajador, perjudicará su bienestar y por lo tanto, la productividad y crecimiento de la empresa
This paper was carried out under the modality of systematization of experiences, with the purpose of generating knowledge within the organizational area of psychology, about the “Workers personal testimony from a services company against the superior leadership exercise”, Theme that was selected from the experience and observation, when working within that organization. Thus, the present systematization of experiences seeks to answer the following central question : How are the experiences of employees in relation to the leadership of their superiors ?; For which a qualitative methodology was used, making use of various instruments such as: The field log and semi-structured interviews applied to six collaborators belonging to the subarea that required to be studied within the organization. Within the critical reflection, the results obtained from the aforementioned instruments are described, as well as the theoretical and practical contrast made, which allowed us to determine that the leadership style exercised by the superiors of said organization is “authoritarian”, because the rules and norms are established by the boss, in addition the personnel perceives that they are given an assessment determined by their level of productivity; However, it is concluded that there are characteristics that do not configure within the authoritarian leadership, being these: disqualify workers or make their skills invisible, which will undoubtedly affect the self-esteem of the worker, will impair their well-being and therefore, productivity and Growth of the company
This paper was carried out under the modality of systematization of experiences, with the purpose of generating knowledge within the organizational area of psychology, about the “Workers personal testimony from a services company against the superior leadership exercise”, Theme that was selected from the experience and observation, when working within that organization. Thus, the present systematization of experiences seeks to answer the following central question : How are the experiences of employees in relation to the leadership of their superiors ?; For which a qualitative methodology was used, making use of various instruments such as: The field log and semi-structured interviews applied to six collaborators belonging to the subarea that required to be studied within the organization. Within the critical reflection, the results obtained from the aforementioned instruments are described, as well as the theoretical and practical contrast made, which allowed us to determine that the leadership style exercised by the superiors of said organization is “authoritarian”, because the rules and norms are established by the boss, in addition the personnel perceives that they are given an assessment determined by their level of productivity; However, it is concluded that there are characteristics that do not configure within the authoritarian leadership, being these: disqualify workers or make their skills invisible, which will undoubtedly affect the self-esteem of the worker, will impair their well-being and therefore, productivity and Growth of the company
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Liderazgo, superior, vivencias, trabajadores