Diseño de un sistema de gestión de calidad iso 9001 2015 a una empresa de logística de Guayaquil
Fecha
2021
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Editor
Universidad Guayaquil
Resumen
El presente trabajo de investigación, denominado “Diseño de un sistema de Gestión de Calidad ISO 9001: 2015 a una empresa de Logística de Guayaquil” se llevó a cabo mediante la elaboración de un plan de gestión como tal, el cual se apoyó con un diagnóstico previo de las empresas del sector y su relación con los requisitos de las normativas, con el uso de una metodología descriptiva y explicativa al igual que el uso de encuestas, se pudo evidenciar que los procesos internos implementados actualmente en las empresas de logística y transporte, no son los óptimos, las operaciones en los procesos logísticos lograron un bajo porcentaje, por esto las empresas deberían establecer, implementar, mantener y mejorar de forma continua el Sistema de Gestión, incluyendo los procesos necesarios y sus interacciones en el compromiso para que el Sistema de Gestión de Calidad tenga un mayor enfoque hacia la satisfacción del cliente.
The present research work, called "Design of a Quality Management System ISO 9001: 2015 to a Logistics company in Guayaquil" was carried out through the development of a management plan as such, which was supported with a previous diagnosis of the companies in the sector and their relationship with the requirements of the regulations, with the use of a descriptive and explanatory methodology as well as the use of surveys, it was possible to show that the internal processes currently implemented in the logistics and transportation companies are not optimal, because the operations in the logistics processes achieved a low percentage; therefore, companies should establish, implement, maintain and continuously improve the Management System, including the necessary processes and their interactions in the commitment so that the Quality Management System has a greater focus on customer satisfaction.
The present research work, called "Design of a Quality Management System ISO 9001: 2015 to a Logistics company in Guayaquil" was carried out through the development of a management plan as such, which was supported with a previous diagnosis of the companies in the sector and their relationship with the requirements of the regulations, with the use of a descriptive and explanatory methodology as well as the use of surveys, it was possible to show that the internal processes currently implemented in the logistics and transportation companies are not optimal, because the operations in the logistics processes achieved a low percentage; therefore, companies should establish, implement, maintain and continuously improve the Management System, including the necessary processes and their interactions in the commitment so that the Quality Management System has a greater focus on customer satisfaction.
Descripción
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Palabras clave
NORMA, CALIDAD, GESTIÓN, CONTROL, MEJORA
Citación
APA