Gestión a los servicios del comercio exterior en la importación y exportación de mercancías de la Empresa de Asesoría en Comercio Exterior.
Fecha
2002-10-11
Autores
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El presente trabajo es analizar la tarea de la empresa de desaduanización de mercancías en la importación y exportación y como la ingeniería Industrial interviene como profesión en esta Empresa de Servicio , preparando políticas de actividades, ejerciendo el trabajo con estricta sujeción a la ley, aplicando métodos que simplifique los diversos procedimientos existente en esta tarea de despachos de aduana, llevando todos los registros informáticos y contable requerido para esta labor, ayudando y sirviendo de la mejor forma sus clientes en la agilidad de la entrega de mercancías para optimizar costos evitando pagos innecesarios o multas, actualizando toda la documentación y archivando todos los registros unificando criterios en materia de Comercio Exterior.
Entres los principales problemas podemos resumir en el retrazo de fluidez del tramite, la infraestructura física, paralización constante en los tramites, documentación incompleta, comunicación entre el personal, no tener por escrito un requerimientos del Servicio que se ofrece y por no estar documentados los procesos a seguir para el servicio que ofrece la Empresa ACE.
Para este trabajo se uso una metodología basada en técnicas actuales como son los Diagrama de Pareto y Diagrama de Ishikawa, además de un análisis exhaustivo con el FODA, donde se expusieron las debilidades y oportunidades así como las fuerza y amenazas, dando un gran norte para la solución de los problemas.
Se concluye en el descontento de nuestros clientes por la demora del Despacho , que en términos generales al realizar un análisis del diagrama de Pareto e Ishikawa recomendamos estrategias para tener mayor efectividad en la entrega de nuestro servicios, así también con la implementación del nuevo sistema interconectado informático electrónico para dar vialidad al os despachos de aduana, también en la creación del departamento de Control y Servicios al Clientes y darle mayor empuje al departamento de Ventas.
This paper examines the task of customs clearance of goods company in the import and export as involved as the Industrial Engineering profession in this Service Company, preparing policy activities, putting the work in strict compliance with the law, applying methods to simplify the various existing procedures in this task of customs clearance, leading all computer and accounting records required for this work, helping and serving the best clients in the agile delivery of goods to optimize costs by avoiding unnecessary payments or fines, updating all documentation and filing all records unifying criteria for Foreign Trade. Enter the main problems can be summarized as the delay fluency processed, physical infrastructure, constant gridlock in the paperwork, incomplete documentation, communication between staff, not having written a requirement of the service offered and not being documented processes forward for the service offered by the Company ACE. For this work we use a methodology based on current techniques such as Pareto and Ishikawa diagram, plus a thorough SWOT analysis, where weaknesses and opportunities as well as threats and force were exposed, giving a large north to solving the problems. It is concluded in the dissatisfaction of our clients for the delay of the firm, which in general terms to an analysis of the Pareto and Ishikawa recommend strategies to be more effective in the delivery of our services and also with the implementation of the new grid electronic computer to give you road to customs clearance, also in the creation of the Department of Control and Customer Services and give further impetus to sales department.
This paper examines the task of customs clearance of goods company in the import and export as involved as the Industrial Engineering profession in this Service Company, preparing policy activities, putting the work in strict compliance with the law, applying methods to simplify the various existing procedures in this task of customs clearance, leading all computer and accounting records required for this work, helping and serving the best clients in the agile delivery of goods to optimize costs by avoiding unnecessary payments or fines, updating all documentation and filing all records unifying criteria for Foreign Trade. Enter the main problems can be summarized as the delay fluency processed, physical infrastructure, constant gridlock in the paperwork, incomplete documentation, communication between staff, not having written a requirement of the service offered and not being documented processes forward for the service offered by the Company ACE. For this work we use a methodology based on current techniques such as Pareto and Ishikawa diagram, plus a thorough SWOT analysis, where weaknesses and opportunities as well as threats and force were exposed, giving a large north to solving the problems. It is concluded in the dissatisfaction of our clients for the delay of the firm, which in general terms to an analysis of the Pareto and Ishikawa recommend strategies to be more effective in the delivery of our services and also with the implementation of the new grid electronic computer to give you road to customs clearance, also in the creation of the Department of Control and Customer Services and give further impetus to sales department.
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Palabras clave
GESTIÓN EMPRESARIAL, SERVICIOS DE COMERCIO EXTERIOR, DESADUANIZACIÓN DE MERCANCÍAS, IMPORTAR Y EXPORTAR