Evaluación de los riesgos ergonómicos en el área de ventas de la Empresa Omnicanal aplicando el método R.U.L.A.
Fecha
2023-09-20
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El presente trabajo se parte del objetivo de realizar una evaluación de riesgos ergonómicos en la empresa Omnicanal mediante el método RULA, para lo cual se usó la observación directa y encuestas, para determinar las condiciones del mobiliario y las diversas posturas que adoptan los agentes en su jornada. Para ello, se utilizó la metodología NTP-330 en donde se identificó al riesgo ergonómico como un riesgo importante teniendo un de 36% de incidencia dentro del área. Luego se procedió a evaluar las posturas de los agentes, aplicando el método RULA obteniendo como resultado puntuaciones de 3 a 6, indicando niveles de riesgos medios y altos. Por tal motivo, se diseñó la propuesta “Plan de prevención para mitigar los riesgos ergonómicos”, basado en la metodología PHVA, el cual fue evidenciado mediante el coeficiente Beneficio/Costo dando un valor de $1.24 siendo este, VIABLE según su criterio de decisión.
The present work is based on the objective of carrying out an ergonomic risk assessment in the Omnichannel company through the RULA method, for which direct observation and surveys were used to determine the conditions of the furniture and the different postures adopted by the agents during their working day. For this, the NTP-330 methodology was used, to identify ergonomic risk as an important risk, with a 36% incidence in the area. Then we proceeded to evaluate the positions of the agents applying the RULA method, obtaining scores from 3 to 6, indicating medium- and high-risk levels, respectively. For this reason, the proposal "Prevention plan to mitigate ergonomic risks" was designed based on the PHVA methodology, which was evidenced by the Benefit/Cost coefficient giving a value of $1.24, which is the VIABLE according to its decision criteria.
The present work is based on the objective of carrying out an ergonomic risk assessment in the Omnichannel company through the RULA method, for which direct observation and surveys were used to determine the conditions of the furniture and the different postures adopted by the agents during their working day. For this, the NTP-330 methodology was used, to identify ergonomic risk as an important risk, with a 36% incidence in the area. Then we proceeded to evaluate the positions of the agents applying the RULA method, obtaining scores from 3 to 6, indicating medium- and high-risk levels, respectively. For this reason, the proposal "Prevention plan to mitigate ergonomic risks" was designed based on the PHVA methodology, which was evidenced by the Benefit/Cost coefficient giving a value of $1.24, which is the VIABLE according to its decision criteria.
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Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, RIESGOS ERGONÓMICOS, MÉTODO RULA, METODOLOGÍA PHVA