Reducción de costos relacionados al proceso de emisión de pólizas de seguros privados en la ciudad de Guayaquil
No hay miniatura disponible
Fecha
2016
Autores
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil
Resumen
El crecimiento que ha experimentado en los últimos años la Industria de Seguros se ve soportado por el incremento del volumen de emisión de pólizas de seguros, lo que resalta la importancia del objetivo propuesto en esta investigación mediante la cual se plantea lograr la reducción de costos del proceso de emisión de pólizas de seguros privados en la ciudad de Guayaquil.
Para este estudio se procederá a realizar una investigación explicativa la cual tratará de identificar el ¿por qué? de las causas que generan los costos y desperdicios, con esta finalidad se realizará una investigación de campo y una investigación documental basada en los informes y reportes estadísticos proporcionados por el Organismo de Control del Sistema de Seguros, siendo las principales herramientas de la investigación la observación mediante el uso de fichas de registro de datos, las consultas documentales y el análisis estadístico de datos.
Los principales resultados de esta investigación son el análisis de costos de emisión de pólizas de seguro, la identificación de desperdicios, oportunidades de mejora y cuantificación del impacto ambiental, en base a los cuales se propone la reingeniería del proceso mediante la aplicación de herramientas de tecnologías de la información y conceptos Lean. Este estudio permite evidenciar la forma en la que la reingeniería de
xii
procesos combinada con el uso de tecnologías de la información logran alcanzar sus objetivos metodológicos tales como lo son la optimización del flujo de trabajo, la reducción de los costos y desperdicios y el aumento de la productividad y la calidad del producto final.
The growth experienced during recent years in the insurance industry is supported by an increase in the issuance of insurance policies. Such increase in the volume of issuance is important and resulting in the emphasis that is proposed in this research study. Further this objective goal is to achieve cost reduction in the process of issuing private insurance policies in the city of Guayaquil. Throughout the study explanatory research will be conducted in efforts to identify direct factors that influence the costs and misuse in procedures. Upon which a field investigation will be completed and document research based on information and statistical reports provided by the Control Agency of Insurance System, whom has been the main research assistant collaborating in providing the observation, data registration cards, documentary consultations and data statistical analysis. The principle findings of the research conducted are the analysis of issuance costs of insurance policies while also the identifying of misuse and opportunities for improvement. Further which the process reengineering is proposed by applying tools of information technology and Lean concepts. This study makes evident that by reengineering combined processes with the use of information technologies will enhance its methodological objectives that include optimize workflow, reducing costs and misuse and increasing quality of the final product.
The growth experienced during recent years in the insurance industry is supported by an increase in the issuance of insurance policies. Such increase in the volume of issuance is important and resulting in the emphasis that is proposed in this research study. Further this objective goal is to achieve cost reduction in the process of issuing private insurance policies in the city of Guayaquil. Throughout the study explanatory research will be conducted in efforts to identify direct factors that influence the costs and misuse in procedures. Upon which a field investigation will be completed and document research based on information and statistical reports provided by the Control Agency of Insurance System, whom has been the main research assistant collaborating in providing the observation, data registration cards, documentary consultations and data statistical analysis. The principle findings of the research conducted are the analysis of issuance costs of insurance policies while also the identifying of misuse and opportunities for improvement. Further which the process reengineering is proposed by applying tools of information technology and Lean concepts. This study makes evident that by reengineering combined processes with the use of information technologies will enhance its methodological objectives that include optimize workflow, reducing costs and misuse and increasing quality of the final product.
Descripción
Palabras clave
REINGENIERIA DE PROCESO, TECNOLOGIA DE LA INFORMACION, CALIDAD, POLIZA DE SEGUROS