Diseño de un manual integrado de gestión para sistema fotovoltaicos en Guayaquil.
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Fecha
2016
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Universidad de Guayaquil
Resumen
La empresa construcciones integrales y tecnológicas s.a. “Consitecno S.A.” se dedica a la al
desarrollo de soluciones ingeniería civil, mecánica, de telecomunicaciones y eléctricas entre
las cuales destaca el servicio de instalación de sistemas fotovoltaicos que son una fuente de
energía renovable que esta desde hace pocos años atrás comenzando a utilizarse en el país, en
especial en las edificaciones, empresas y en algunos hogares ya que ahorran costos de energía
de manera sustentable y contribuyen al medio ambiente dejando de contaminarlo, lo cual
hace que sea atractivo para las empresas ya que están siendo permanentemente monitoreadas
de parte de las autoridades en ese sentido. La empresa no cuenta con un manual integrado de
gestión de calidad, seguridad y medio ambiente lo cual le ocasiona problemas, ya que no
lleva un control de las actividades que realizan los empleados con respecto a las normas de
calidad estandarizadas como son las ISO 9001:2008, 14001:2004 y OHSAS 18001:2007.
Como objetivo general se tiene el establecer un proceso integrado de gestión que fortalezca la
implementación de los sistemas fotovoltaicos a través de la implementación de un manual de
procesos. La metodología a utilizar será de tipo cuali-cuantitativo que diagnostica la situación
actual de la empresa, a través de la observación y encuesta a los colaboradores de Consitecno
S.A, incluyendo al gerente y responsables de cada departamento para medir la calidad de la
gestión que se realiza. Los resultados se obtuvieron de los noventa y cinco empleados que
tiene la empresa.
The company integrals and technological constructions S.A. "Consitecno SA" is dedicated to the development of civil engineering, mechanical, telecommunications and electrical solutions among which service installation of photovoltaic systems are a source of renewable energy that is from a few years ago starting to be used in the country, especially in buildings, businesses and some households because they save energy costs sustainably and contribute to the environment leaving pollute, which makes it attractive for companies as they are being constantly monitored from the authorities in that regard. The company does not have an integrated quality management, safety and the environment which causes you problems manually, and it does not take control of the activities performed by employees regarding quality standards standard such as ISO 9001: 2008, 14001: 2004 and OHSAS 18001: 2007. As a general objective is to establish an integrated management process to strengthen implementation of photovoltaic systems through the implementation of a manual process. The methodology used will be qualitative and quantitative diagnosing the current situation of the company, through observation and survey partners Consitecno SA, including the manager and responsible for each department to measure the quality of management that makes. The results were obtained from ninety five employees the company has.
The company integrals and technological constructions S.A. "Consitecno SA" is dedicated to the development of civil engineering, mechanical, telecommunications and electrical solutions among which service installation of photovoltaic systems are a source of renewable energy that is from a few years ago starting to be used in the country, especially in buildings, businesses and some households because they save energy costs sustainably and contribute to the environment leaving pollute, which makes it attractive for companies as they are being constantly monitored from the authorities in that regard. The company does not have an integrated quality management, safety and the environment which causes you problems manually, and it does not take control of the activities performed by employees regarding quality standards standard such as ISO 9001: 2008, 14001: 2004 and OHSAS 18001: 2007. As a general objective is to establish an integrated management process to strengthen implementation of photovoltaic systems through the implementation of a manual process. The methodology used will be qualitative and quantitative diagnosing the current situation of the company, through observation and survey partners Consitecno SA, including the manager and responsible for each department to measure the quality of management that makes. The results were obtained from ninety five employees the company has.
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Palabras clave
PROCESO, GESTIÓN, MANUAL