Mejoramiento y desarrollo del talento humano en el proceso administrativo del hospital Homero Castanier Crespo de la ciudad de Azogues
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Fecha
2016
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Universidad de Guayaquil
Resumen
El presente trabajo resume la situación actual del hospital Homero Castanier
Crespo que se encuentra dentro del Sistema de Servicios de Salud del Ministerio
de Salud Pública del Ecuador, para prestar atención integral, de tipo ambulatorio y
de hospitalización a la población del área de su influencia. Por ello, se ha visto la
necesidad imperiosa de planificar y aplicar un proyecto de capacitación y
desarrollo del personal que labora en esta casa de salud, considerando las reales
necesidades de la organización y su demanda. Se plantea el por qué se decidió
realizar este caso de estudio, que constituye el problema de la investigación, su
justificación, los objetivos que se desean alcanzar al término del mismo; se realiza
una revisión de la Gestión de Talento Humano dentro del cual se hace referencia a
la capacitación y desarrollo del talento humano, su importancia y objetivos. La
investigación de campo que se realiza con el propósito de obtener datos en el
lugar mismo donde se identificó el problema de manera directa, tomando como
base métodos y técnicas existentes para la investigación como son: las encuestas y
la observación con la finalidad de establecer una propuesta encaminada a dar la
pauta para resolver el problema planteado, objetivos y especificación del
programa de capacitación que se recomienda aplicar en la institución.
This paper summarizes the current situation of hospital Homero Castanier Crespo which is in the System of Health Services of the Ministry of Public Health of Ecuador, to provide comprehensive care, outpatient and inpatient to the population of the area of influence . Therefore, it has been the urgent need to plan and implement a project training and development of personnel working in this house health, considering the real needs of the organization and demand. Arises why it was decided to conduct this case study, which is the research problem, justification, objectives to be achieved at the end thereof; a review of the Human Resource Management within which refers to the training and development of human talent is, its importance and objectives are realized. Field research is done with the purpose of obtaining data in the same place where the problem directly identified, based on existing methods and techniques for research such as: surveys and observation in order to establish a proposal to lead the way to solve the problem, objectives and specification of the training program that is recommended in the institution.
This paper summarizes the current situation of hospital Homero Castanier Crespo which is in the System of Health Services of the Ministry of Public Health of Ecuador, to provide comprehensive care, outpatient and inpatient to the population of the area of influence . Therefore, it has been the urgent need to plan and implement a project training and development of personnel working in this house health, considering the real needs of the organization and demand. Arises why it was decided to conduct this case study, which is the research problem, justification, objectives to be achieved at the end thereof; a review of the Human Resource Management within which refers to the training and development of human talent is, its importance and objectives are realized. Field research is done with the purpose of obtaining data in the same place where the problem directly identified, based on existing methods and techniques for research such as: surveys and observation in order to establish a proposal to lead the way to solve the problem, objectives and specification of the training program that is recommended in the institution.
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CLIMA LABORAL, CAPACITACION, SERVICIO AL CLIENTE, MOTIVACION, LIDERAZGO