Análisis y rediseño de los procesos de ventas y cobros en la compañia DR. Print en la Ciudad de Guayaquil.
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La empresa Dr. Print S.A. dedicada a la impresión digital, se encuentra en una fase
de crecimiento, por tal factor la empresa debe contener herramientas que faciliten la
labor de cada área, con el fin de optimizar el manejo de transacciones a través de
políticas, procedimientos, normas y procesos. A pesar que los procesos actuales de
venta y cobranzas proporcionan un control acerca de la recuperación de cartera, la
documentación de cada transacción es esencial para asegurar la verificación de cada
venta que realice la empresa, la identificación de transacciones y demás eventos es el
inicio del ciclo contable, los dueños del negocio necesitan los documentos para rastrear
la información específica por cada transacción realizada, estos documentos deben ser
clasificados ya sea por transacciones, nombres de clientes o eventos acontecidos, debido
a los antecedentes presentados se propone un análisis y rediseño del proceso de ventas y
cobranzas, con el fin de minimizar los errores al instante de realizar la venta y la
recuperación de cartera, esto permitirá a la empresa Dr. Print obtener una herramienta
que le permitirá optimizar la labor de los colaboradores de esta área y generar
información verídica y oportuna que le permita alcanzar los objetivos de la empresa.
The company Dr. Print S.A. Dedicated to digital printing, Is in a phase of growth, by such factor the company must contain tools that facilitate the work of each area, with the optimization of the handling of transactions through policies, procedures, standards and processes. Although current sales and collection processes provide control over portfolio recovery, documentation of each transaction is essential to ensure the verification of each sale performed by the company, the identification of transactions and other events is the beginning Of the accounting cycle, business owners need the documents to track the specific information for each transaction made, these documents must be classified either by transactions, customer names or events happened, due to the presented antecedents analysis proposals and redesign of the Process of sales and collections, in order to minimize the errors of the instant of realizing the sale and the recovery of portfolio, this will allow to the company Dr. Print to obtain a tool that will allow to optimize the work of the collaborators of this area and to generate Truthful and timely information that allows you to achieve the company's goals ..
The company Dr. Print S.A. Dedicated to digital printing, Is in a phase of growth, by such factor the company must contain tools that facilitate the work of each area, with the optimization of the handling of transactions through policies, procedures, standards and processes. Although current sales and collection processes provide control over portfolio recovery, documentation of each transaction is essential to ensure the verification of each sale performed by the company, the identification of transactions and other events is the beginning Of the accounting cycle, business owners need the documents to track the specific information for each transaction made, these documents must be classified either by transactions, customer names or events happened, due to the presented antecedents analysis proposals and redesign of the Process of sales and collections, in order to minimize the errors of the instant of realizing the sale and the recovery of portfolio, this will allow to the company Dr. Print to obtain a tool that will allow to optimize the work of the collaborators of this area and to generate Truthful and timely information that allows you to achieve the company's goals ..
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Palabras clave
INDICADORES, PROCESOS, REDISEÑO, ANÁLISIS