Evaluación de los procesos administrativos de la Empresa "Armonía S.A." y propuesta de gestión a los procesos operativos para la elaboración de base de jabón.
Fecha
2007-03-16
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El objetivo general del presente trabajo de investigación es gestionar los
procesos operativos para la elaboración de base de jabón ya que en la actualidad
existe un solo proveedor de este prefabricado (base de jabón), creando una
dependencia directa hacia las empresas elaboradoras de esta materia prima, razón
por la cual se justifica la realización de este trabajo.
La metodología utilizada para la primera parte del trabajo fue la
investigación científica y tecnología de campo con las cuales se recopilo y se
selecciono la información de los procesos productivos, de las ventas mensuales
para establecer el mercado que atiende la empresa. las herramientas utilizadas
fueron: un estudio de mercado para conocer la situación actual de la oferta y
demanda del producto, las fuentes de información utilizadas en este estudio de
mercado fueron, primarias dentro de la empresa y secundaria como el Internet y
libros sobre el tema, además se realizó el análisis de la cadena de valor como una
herramienta de análisis gerencial para evaluar las actividades internas de la
empresa, también se realizó el análisis de las cinco fuerzas de Potter para
demostrar el grado de competitividad de la misma; luego de este análisis se evalúo
y se determino los problemas utilizando para la visualización de los mismos la
herramienta denominada diagrama de Ishikawa y Pareto. Gracias a la
investigación, análisis y evaluación realizada dio como resultado que es necesario
la creación de una planta para la elaboración de base de jabón partiendo de las
grasas refinadas. Las grasas refinadas es un prefabricado que se lo puede adquirir
con facilidad por que existen muchas empresas que se dedican a procesar los
aceites convirtiéndolos en grasas RBD (refinada, blanqueada, desodorizada). Para
el desarrollo de la propuesta se utilizó investigación de campo que consistió
acudir a todas aquella empresas que venden maquinarias, equipos, materias
primas e insumos para la elaboración de la base de jabón. Además, se realizo el
análisis económico el cual demuestra la factibilidad de la propuesta y los
beneficios que otorgaría este Proyecto de tesis si se lo implantaría.
The general objective of this research work is to manage the operational processes for the production of soap base since at present there is only one supplier of this precast (soap base), creating a direct dependence on the manufacturing companies of this raw material, reason for which the realization of this work is justified. The methodology used for the first part of the work was the scientific research and field technology with which it was collected and I select the information of the productive processes, of the monthly sales to establish the market that the company serves. the tools used were: a market study to know the current supply situation and demand for the product, the information sources used in this study of market were, primary within the company and secondary such as the Internet and books on the subject, in addition, the analysis of the value chain was carried out as a management analysis tool to evaluate the internal activities of the company company, Potter's Five Forces analysis was also performed to demonstrate the degree of competitiveness of the same; after this analysis it was evaluated and the problems were determined using the tool called the Ishikawa and Pareto diagram. Thanks to the research, analysis and evaluation carried out resulted in the need for the creation of a plant for the production of soap base starting from the refined fats. Refined fats is a pre-manufactured product that can be purchased easily because there are many companies that are dedicated to processing the oils by turning them into RBD (refined, bleached, deodorized) fats. For the development of the proposal used field research that consisted go to all those companies that sell machinery, equipment, materials raw materials and supplies for making the soap base. In addition, the economic analysis which demonstrates the feasibility of the proposal and the benefits that this thesis project would grant if it were implemented.
The general objective of this research work is to manage the operational processes for the production of soap base since at present there is only one supplier of this precast (soap base), creating a direct dependence on the manufacturing companies of this raw material, reason for which the realization of this work is justified. The methodology used for the first part of the work was the scientific research and field technology with which it was collected and I select the information of the productive processes, of the monthly sales to establish the market that the company serves. the tools used were: a market study to know the current supply situation and demand for the product, the information sources used in this study of market were, primary within the company and secondary such as the Internet and books on the subject, in addition, the analysis of the value chain was carried out as a management analysis tool to evaluate the internal activities of the company company, Potter's Five Forces analysis was also performed to demonstrate the degree of competitiveness of the same; after this analysis it was evaluated and the problems were determined using the tool called the Ishikawa and Pareto diagram. Thanks to the research, analysis and evaluation carried out resulted in the need for the creation of a plant for the production of soap base starting from the refined fats. Refined fats is a pre-manufactured product that can be purchased easily because there are many companies that are dedicated to processing the oils by turning them into RBD (refined, bleached, deodorized) fats. For the development of the proposal used field research that consisted go to all those companies that sell machinery, equipment, materials raw materials and supplies for making the soap base. In addition, the economic analysis which demonstrates the feasibility of the proposal and the benefits that this thesis project would grant if it were implemented.
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Palabras clave
GESTIÓN EMPRESARIAL, PROCESOS OPERATIVOS, BASE DE JABÓN, ISHIKAWA