Sistema de Gestiòn y de Soporte a Usuarios de Equipos de Impresiòn y Digitalizaciòn de Imágenes
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Fecha
2011-10
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Universidad de Guayaquil. Facultad de Ciencias Matematicas y Fisicas. Carrera de Ingeniería en Sistemas Computacionales. Carrera de Ingeniería en Networking y Telecomunicaciones.
Resumen
El problema de las mayorías de las Empresas es el control y la disponibilidad de
información confiable y oportuna; un mayor control se requerirá en las entidades de
servicio que por obvias razones y de las múltiples operaciones realizadas requieren
ser debidamente administradas.
El presente proyecto ha sido creado para realizar los respectivos controles de los
representantes técnicos durante la gestión operativa realizada que se inicia desde que
se genera un requerimiento hasta que es completamente resuelto e incluso con
resultados retroalimentados que permitan usar datos importantes tanto para el técnico
como para el área administrativa y sin olvidar a los clientes.
Las funcionabilidades de la aplicación incluidas en el mismo fueron previamente
analizadas y elegidas de acuerdo a su grado de importancia, de cómo afectan en un
todo de las gestiones técnicas, juntos con las necesidades de los clientes. El software desarrollado además permite controlar la gestión de equipos de alquiler
de forma muy eficiente; no se han obviado además aspectos tan importantes como las
seguridades de conexión, flexibilidad y uso intuitivo para cada uno de los actores de
las gestiones realizadas.
Por último cabe mencionar que la estructura con la que ha sido realizado el
desarrollo del sistema es lo suficientemente versátil para que pueda adaptarse a otros
negocios de similar móvil.
The problem of the majority of the companies is the control and the availability of reliable and timely information, greater control is required in service organizations for obvious reasons and multiple operations need to be properly managed. This project has been created to perform the respective technical representatives control over the operational management realized that starts from a requirement is generated until it is completely resolved, even with results fed back to allow important data to use for both technical and for the administrative area and not forgetting the customers. The application features included in it were previously analyzed and chosen according to their degree of importance, how they affect a whole of technical tasks, together with the needs of customers. Also developed software to control the management of rental equipment is very efficient; not have ignored such important aspects as well as connection security, flexibility and intuitive to use for each of the actors in the efforts. Finally worth mentioning that the structure that has been carried out the development of the system is versatile enough to be adapted to other similar business phone.
The problem of the majority of the companies is the control and the availability of reliable and timely information, greater control is required in service organizations for obvious reasons and multiple operations need to be properly managed. This project has been created to perform the respective technical representatives control over the operational management realized that starts from a requirement is generated until it is completely resolved, even with results fed back to allow important data to use for both technical and for the administrative area and not forgetting the customers. The application features included in it were previously analyzed and chosen according to their degree of importance, how they affect a whole of technical tasks, together with the needs of customers. Also developed software to control the management of rental equipment is very efficient; not have ignored such important aspects as well as connection security, flexibility and intuitive to use for each of the actors in the efforts. Finally worth mentioning that the structure that has been carried out the development of the system is versatile enough to be adapted to other similar business phone.
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Palabras clave
SOPORTE A USUARIOS, SISTEMA DE GESTIÓN, DIGITALIZACIÓN DE IMÁGENES