Propuesta tecnologica para el diseño de una página web usando los principios de usabilidad de Jakob Nielsen para optimizar el proceso de embarque de la empresa TUCHOK S.A
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
La presente tesis es una investigación que tiene como propósito el diseño de una
página web que nos permitirá optimizar el proceso de embarque de la empresa TUCHOK
S.A. La misma que se dedica a la comercialización y exportación de banano hacia los
diferentes mercados del mundo.
Para los procesos de embarque la empresa posee procedimientos ambiguos para su
ejecución, mismos que tienen que actualizarse para que se cumplan con eficiencia y
eficacia. Actualmente la empresa no cuenta con procedimientos para los requerimientos de
fruta a través de un sistema, lo cual genera inconformidades en sus planificaciones y en la
emisión de documentos de exportación. Es importante que la exportadora cuente con toda
la información necesaria del cliente antes de iniciar el proceso de embarque.
Es por ello que se propone el diseño de una página web con los principios de
usabilidad de Jakob Nielsen, para comprobar la validez y la utilización de los mismos en
sitio, y demostrar que la correcta aplicación de lineamientos y criterios de la usabilidad
harán de nuestro sitio web una herramienta efectiva e importante para la empresa
exportadora de banano.
Como resultados de nuestro proyecto, la exportadora brindará a sus clientes toda la
información actualizada de sus embarques sin restricciones de horario, mediante el sitio
web. Logrando una mejora en la emisión de documentos y una planificación organizada.
The present investigation which purpose is the design of a web page that will allow us to optimize the shipment process of the company TUCHOK S.A. The same one that is dedicated to the commercialization and export of banana to different markets of around world. For shipment processes, the company has ambiguous procedures for its execution. Has to be updated in order to comply with efficiency and effectiveness. Currently the company does not have procedures for the fruit requirements through a system, which generates nonconformities in its planning and in the issuance of export documents. It is important that the exporter has all the necessary information of the customer before starting the shipment process. That is why we propose the design of a web page with the principles of usability of Jakob Nielsen, to check the validity and the use of the same in place. By demonstrating that the correct application of guidelines and criteria of usability will make our Website an effective and important tool for the banana exporting company. As a result of our project, the exporter will provide its customers with all the updated information on their shipments without time restrictions, through the website. Achieving an improvement in the issuance of documents and organized planning.
The present investigation which purpose is the design of a web page that will allow us to optimize the shipment process of the company TUCHOK S.A. The same one that is dedicated to the commercialization and export of banana to different markets of around world. For shipment processes, the company has ambiguous procedures for its execution. Has to be updated in order to comply with efficiency and effectiveness. Currently the company does not have procedures for the fruit requirements through a system, which generates nonconformities in its planning and in the issuance of export documents. It is important that the exporter has all the necessary information of the customer before starting the shipment process. That is why we propose the design of a web page with the principles of usability of Jakob Nielsen, to check the validity and the use of the same in place. By demonstrating that the correct application of guidelines and criteria of usability will make our Website an effective and important tool for the banana exporting company. As a result of our project, the exporter will provide its customers with all the updated information on their shipments without time restrictions, through the website. Achieving an improvement in the issuance of documents and organized planning.
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Palabras clave
PAGINA WEB, PRINCIPIOS, NIELSEN, USABILIDAD