Propuesta para mejorar el clima laboral en el departamento de devolución del iva del sri
Fecha
2016
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Editor
Universidad de Guayaquil
Resumen
El presente trabajo tiene como objetivo proponer un plan de mejora que beneficie el clima
laboral del área donde se ha generado factores de riesgos en la salud de los funcionarios y por
la misma razón se ha fundamentado en el análisis de la gestión de la satisfacción
profesionalen el área de Devolución de IVA del Servicio de Rentas Internas. La investigación
es detallada, Para obtener información precisa de la problemática se ha realizado una encuesta
conformado en 33preguntasque fueron analizadas por el sistema informático CoPsoQ istas21
versión 2 en el cual la meta del mismo es prevenir los efectos Psicosociales que afecta al
clima laboral con técnicas estadísticas. En la cual se aplica mediante exposiciones y opiniones
grupales donde se analizan las causas y dimensiones más relevantes de la situación referente
al ambiente laboral a través de análisis de documentos y sistema de medición aplicadas a los
funcionarios con experiencia. El proceso de este trabajo da inicio a y lo constituirá un proceso
de medición periódica del clima laboral, para la dirección exitosa del departamento de
recursos humanos se proporcionó un enfoque de la organización con relación a la percepción
del clima laboral quetiene los funcionarios de dicha Institución. Evidenciándose por la
satisfacción de las funciones asignadas que realizan, entre las cuales las más relevantes son el
ritmo de trabajo, conflicto del rol, Exigencia emocional, Inseguridad sobre el empleo y no
distinguenobjetivo institucional que estimule o facilite su desempeño, además la gestión para
el cambio, encaminada a la mejora en el clima laboral con vista a un acercamiento a la
elevación de la eficiencia y la satisfacción de los trabajadores, traducido en calidad de vida.
This paper aims to propose an improvement plan that benefits the working environment of the area where it has generated risk factors on the health of staff and for the same reason has been based on the analysis of the management of professional satisfaction the area of VAT refund Internal Revenue Service. The research is detailed For information accurate problem has conducted a survey comprised 33 questions by the computer system CoPsoQ ISTAS21 version 2 were analyzed in which the goal of it is to prevent the psychosocial effects affecting the work environment with statistical techniques. In which it is applied through exhibitions and group opinions where most relevant causes and dimensions of the situation concerning the work environment through document analysis and measuring system applied to analyze experienced staff. The process of this work begins to and it will be a process of periodic measurement of working environment for the successful management of human resources department a focus of the organization in relation to the perception of work climate that has officials of that institution was provided . Evidenced by the satisfaction of the assigned functions performed, among which the most important are the pace of work, conflict role, emotional requirement, insecurity about jobs and do not distinguish institutional objective to encourage or facilitate their performance, also managing to change, aimed at improving the working environment with a view to an approach to improving efficiency and worker satisfaction, translated into quality of life.
This paper aims to propose an improvement plan that benefits the working environment of the area where it has generated risk factors on the health of staff and for the same reason has been based on the analysis of the management of professional satisfaction the area of VAT refund Internal Revenue Service. The research is detailed For information accurate problem has conducted a survey comprised 33 questions by the computer system CoPsoQ ISTAS21 version 2 were analyzed in which the goal of it is to prevent the psychosocial effects affecting the work environment with statistical techniques. In which it is applied through exhibitions and group opinions where most relevant causes and dimensions of the situation concerning the work environment through document analysis and measuring system applied to analyze experienced staff. The process of this work begins to and it will be a process of periodic measurement of working environment for the successful management of human resources department a focus of the organization in relation to the perception of work climate that has officials of that institution was provided . Evidenced by the satisfaction of the assigned functions performed, among which the most important are the pace of work, conflict role, emotional requirement, insecurity about jobs and do not distinguish institutional objective to encourage or facilitate their performance, also managing to change, aimed at improving the working environment with a view to an approach to improving efficiency and worker satisfaction, translated into quality of life.
Descripción
Palabras clave
CLIMA LABORAL, FACTOR PSICOLABORAL.