Estudio de las no conformidades de los productos, e implementación de mejoras técnicas y propuesta de un manual de procedimientos operativos en Profiandina S.A. (Proficol S.A.).
Fecha
2010-05-07
Autores
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería Industrial.
Resumen
El objetivo principal de este trabajo es disminuir los reclamos que presentan los
clientes por productos no conforme que ingresan a sus bodegas. La propuesta de
solución que se plantea se soporta con la elaboración en primera instancia del
manual de procedimientos que se efectuó con la ayuda del personal de la
organización, este basada en un sistema de gestión forjado bajo el concepto de la
Norma ISO 9001:2000 la cual por medio de una auditoria de evaluación nos permitió
recopilar la información y determinar donde se presentan las fallas de la
organización, antes del desarrollo de esta auditoría se pensaba que la falla estaba en
la parte de distribución, una vez concluida esta auditoría de determino que las
falencias de la organización derivan en la falta de sentido y responsabilidad en la
calidad, por lo que se determino que la falta de un manual de calidad ayudara a
mejorar los procesos tanto internos como los realizados por las empresas que
prestan el servicio de maquilas, de los problemas detectados en la auditoria las
propuestas de solución presentadas son las que más se ajustan a las necesidades de
la organización, no solo porque ayudaran en la mejora de la imagen de la empresa,
si no porque son las más viables y realizables económicamente. Aunque a la fecha
de entrega de la presente tesis se dieron algunos cambios organizacionales y
operativos las propuestas pueden ser aplicadas ya que en tiempo que se realizaron
las encuestas para determinar las falencias estas se llevaron a cabo bajo conceptos
técnicos y de acuerdo a la experiencia del autor de la presente tesis. El costo de la
propuestas presentada en este trabajo representa una inversión de $76.635,80 la cual
lueg dela análisis económico se determino que es viable y se efectúa con la ayuda de un
préstamo bancario a una tasa de interés del 12,5%, recuperable en el segundo año
de la llevada a cabo la inversión.
The main objective of this work is to reduce the claims presented by nonconforming products customers entering their cellars. The proposed solution that arises is supported with the development in the first instance procedures manual that was made with the help of staff organization, this based on a management system forged under the concept of ISO 9001:2000 which by means of an audit assessment allowed us gather information and determine where faults occur in the organization, prior to the development of this audit was thought that the failure was in the distribution part, once this audit determined that the weaknesses of the organization derive the meaninglessness and responsibility quality, so it was determined that the lack of a quality manual to help improve processes both internal and those made by companies maquilas provide service, the problems identified in the audit proposed solutions presented are those that best meet the needs of the organization, not only because it will help in improving the image of the company, but because they are the most economically viable and achievable. Although to date Delivery of this thesis some organizational changes occurred and operational proposals can be applied because in time it made surveys to identify these shortcomings were conducted under concepts Technical and according to the experience of the author of this thesis. The cost of proposals presented in this work represents an investment of $ 76,635.80 which lueg dela economic analysis determined that it is feasible and is done with the help of a bank loan at an interest rate of 12.5%, recoverable in the second year of the investment undertaken.
The main objective of this work is to reduce the claims presented by nonconforming products customers entering their cellars. The proposed solution that arises is supported with the development in the first instance procedures manual that was made with the help of staff organization, this based on a management system forged under the concept of ISO 9001:2000 which by means of an audit assessment allowed us gather information and determine where faults occur in the organization, prior to the development of this audit was thought that the failure was in the distribution part, once this audit determined that the weaknesses of the organization derive the meaninglessness and responsibility quality, so it was determined that the lack of a quality manual to help improve processes both internal and those made by companies maquilas provide service, the problems identified in the audit proposed solutions presented are those that best meet the needs of the organization, not only because it will help in improving the image of the company, but because they are the most economically viable and achievable. Although to date Delivery of this thesis some organizational changes occurred and operational proposals can be applied because in time it made surveys to identify these shortcomings were conducted under concepts Technical and according to the experience of the author of this thesis. The cost of proposals presented in this work represents an investment of $ 76,635.80 which lueg dela economic analysis determined that it is feasible and is done with the help of a bank loan at an interest rate of 12.5%, recoverable in the second year of the investment undertaken.
Descripción
Este documento contiene archivo en PDF.
Palabras clave
SISTEMAS INTEGRADOS DE GESTIÓN, PROCEDIMIENTOS OPERATIVOS, PLAGUICIDAS, SECTOR AGRÍCOLA