Plan estratégico de mejora para la gestión de cobranza en la compañía Medikal
Fecha
2020
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Universidad de Guayaquil Facultad de Ciencias Administración
Resumen
En el presente trabajo de titulación se evidenció los inconvenientes que tiene la compañía
Medikal en la gestión de la cobranza, dentro de la investigación se puede encontrar la falta de un
flujo de proceso en el departamento de cobranza que genera el incumplimiento en el registro de
la información contable y producto de ello saldos no confiables al final del periodo, también se
pudo evidenciar que no se realizan los procesos debidos para la cobranza sin políticas que se
deben manejar con los clientes dependiendo al valor del crédito y sus requisitos que deben ser
primordiales para este proceso. La propuesta de este proyecto se basa en realizar un plan
estratégico donde le ayude a la compañía a cumplir con algunos aspectos tanto internos como
externos para mejorar en el departamento afectado también creando un flujograma y las políticas
de crédito y cobranza a considerar con los clientes.
This degree work showed the disadvantage that Medikal has in the collection management, within the investigation the absence of a process flow can be found in the collection department that generates the breach in the registration of the accounting information and product of it unreliable balances at the end of the period, it could also be evidenced that the processes due for the collection are not carried out without policies that must be managed with the clients depending on the value of the credit and its requirements that must be essential for This process. The proposal of this project is based on making a strategic plan that helps the company to comply with some internal and external aspects to improve in the affected department also creating a flowchart and credit and collection policies to consider with customers.
This degree work showed the disadvantage that Medikal has in the collection management, within the investigation the absence of a process flow can be found in the collection department that generates the breach in the registration of the accounting information and product of it unreliable balances at the end of the period, it could also be evidenced that the processes due for the collection are not carried out without policies that must be managed with the clients depending on the value of the credit and its requirements that must be essential for This process. The proposal of this project is based on making a strategic plan that helps the company to comply with some internal and external aspects to improve in the affected department also creating a flowchart and credit and collection policies to consider with customers.
Descripción
Palabras clave
PLAN ESTRATÉGICO, COBRANZA, CUENTAS POR COBRAR