Diseño de un manual de estrategias a emplear para directivos y empleados de la cna que favorezcan el clima laboral 2012
Fecha
2013
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El clima laboral está vinculado al buen desempeño que cada trabajador tiene dentro de la empresa, haciendo importante introducir cambios en función a los puestos de trabajos .Esta tesis es un acercamiento a la problemática de la CNA, encontrando aspectos de preocupacióncomo son: la integración interpersonal, la comunicación, el ambiente social del trabajo, la motivación y la estructura física donde están localizados los puestos de trabajos,se realizó dos investigaciones: bibliográfica referente a los varios autores que han hablado del tema, y de campo por las encuestas y entrevistas hechas a colaboradores y clientes de la CNA dando el siguiente resultado: La adecuación del lugar de trabajo los colaboradores coincidieron en un 56% en que el espacio físico no es el más adecuado y un 34% de los usuario acota que ocasionalmente esto retrasaría las respuestas a sus consultas,la implementación de un manual el 56% de los empleadosestarían dispuestos a hacer uso y un 59% de los usuarios indicanque el cliente recibirá un mejor servicio, los empleados en un 56%y los clientes en un 39% coincidieron en que la falta de comunicación entre empleado yempleador, los usuarios se verían afectados,al recibir un servicio inadecuado .Si se diseña un manual de táctica para la cultura organizacional dentro de la CNA entonces los colaboradores que trabajan dentro de la CNA estarían prestos a utilizarlos, al implementar este tipo de técnicas ayuda a la organización, induciendo al cambio reflejado en cada uno de los miembros en su relación laboral.Se recomendóbrindar una adecuada tecnología , adecuar el espacio físico, ofrecer una mejoraseo, establecer capacitaciones, promover en cada trabajador la toma de decisiones, incrementar la satisfacción en los puestos de trabajos, implementar un clima de liderazgo.Como contribución de las autoras se diseñó un manual de estrategias a emplear para directivos y empleados dentro de la Cámara Nacional de Acuacultura, donde el manual de estrategias deslinde responsabilidades evitando la duplicidad de trabajo y de la misma forma distribuyala estructura física de los puestos de trabajos
The laboral environment is tied to the good performance that each worker has inside the company, making important changes to the jobs positions. This thesis is an approach to the problematic that CNA has, finding worrying matters such as: interpersonal integration, communication, the social environment in the job, the motivation and the physical structure where the job slots are placed in; two researches were made: bibliographical about the authors who wrote about this topic, and in field based on the surveys made in and around all the corners of the company involving workers and clients of CNA throwing the following outcome: in the place arrangement the workers said that a 56% of it is not adequate and the 34% resting said that it would be a decisive point on the best service and is not done well, in fact it would delay the responses to the consultations. In the implementation and usage of amanual a 56% said that they would do, and an 59% said it would have a better service for customers. A 56% of employees and 39% of clients said that there is a lack of communication between employees and employers, so users would be affected on seeing sucha lack of communication. If a manual of tactical maneuvers for the organizational culture inside the CNA the workers in the company would be determined to use it, in doing so it would help the organization, making the rest to do the proper changes in their own working relationship. An adequate technology setting was recommended, also the physical space, offer a better cleaning, capacitation for all workers, promote in all workers the decision making, increase the level of satisfaction in the job places, and set a leadership climate. As a contribution of the authors of this research a manual of strategies was designed to be used by both employees and employers inside the CNA, in which it releases all responsibility avoiding the duplicity in the job and in the same manner distributes the physical setting of the job.
The laboral environment is tied to the good performance that each worker has inside the company, making important changes to the jobs positions. This thesis is an approach to the problematic that CNA has, finding worrying matters such as: interpersonal integration, communication, the social environment in the job, the motivation and the physical structure where the job slots are placed in; two researches were made: bibliographical about the authors who wrote about this topic, and in field based on the surveys made in and around all the corners of the company involving workers and clients of CNA throwing the following outcome: in the place arrangement the workers said that a 56% of it is not adequate and the 34% resting said that it would be a decisive point on the best service and is not done well, in fact it would delay the responses to the consultations. In the implementation and usage of amanual a 56% said that they would do, and an 59% said it would have a better service for customers. A 56% of employees and 39% of clients said that there is a lack of communication between employees and employers, so users would be affected on seeing sucha lack of communication. If a manual of tactical maneuvers for the organizational culture inside the CNA the workers in the company would be determined to use it, in doing so it would help the organization, making the rest to do the proper changes in their own working relationship. An adequate technology setting was recommended, also the physical space, offer a better cleaning, capacitation for all workers, promote in all workers the decision making, increase the level of satisfaction in the job places, and set a leadership climate. As a contribution of the authors of this research a manual of strategies was designed to be used by both employees and employers inside the CNA, in which it releases all responsibility avoiding the duplicity in the job and in the same manner distributes the physical setting of the job.
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Palabras clave
ESTRUCTURAS ORGANIZACIONALES, CLIMA LABORAL, CULTURA ORGANIZACIONAL, MANUALES