Gestión de calidad en la atención de la consulta externa del dispensario “San Vicente de Bijahual” del cantón Portoviejo, Manabi
Fecha
2017
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Universidad de Guayaquil. Facultad de Ciencias Médicas. Escuela de Graduados
Resumen
Antecedentes: La calidad se la denomina en la actualidad como uno de los índices de mayor relevancia dentro de los sistemas de gestión y las relaciones
interpersonales que hay entre el personal profesional-usuario. Objetivo: Evaluar la gestión de calidad en la atención de consulta externa en el dispensario San Vicente de Bijahual del cantón Portoviejo en el periodo 2016. Metodología: fue desarrollada bajo un enfoque cuantitativo con destino a los sistemas de gestión de calidad como principal indicador en la satisfacción de los usuarios ya mediante este se puede evaluar la calidad
y mejorar los servicios que se ofrecen en cualquier centro de atención de salud por ende es un eje que recobra sentido en toda organización, con diseño de investigación No experimental, descriptiva analítica. Resultados: se consideró de vital importancia evaluar la gestión de la calidad en la consulta externa del dispensario San Vicente del Bijahual ubicado en la provincia de Manabí, lo cual permitió que se realice un estudio a los 290 pacientes que asistieron a la consulta externa, en los cuales arroja como resultado un nivel del 53.55%. Conclusión: Finalmente el autor propone un plan de
mejoramiento de calidad el cual brindará beneficios a pacientes y cuerpo médico dales como: minimizar las inconformidades de los usuarios, mejorar el sistema de gestión de la calidad mediante el agendamiento de citas médicas, incremento del personal profesional, capacitación continua al cuerpo médico en relaciones con los pacientes
Background: Quality is nowadays referred to as one of the most relevant indexes within the management systems and the interpersonal relationships that exist between professional-user personnel. Objective: To evaluate quality management in outpatient care at the San Vicente de Bijahual clinic in the municipality of Portoviejo in the period 2016. Methodology: it was developed under a quantitative approach aimed at quality management systems as the main indicator in the satisfaction of users and through this can be evaluated the quality and improve the services offered in any health care center is therefore an axis that regains meaning in any organization, with research design Non-experimental, descriptive analytical. Results: it was considered of vital importance to evaluate quality management in the outpatient clinic of the San Vicente del Bijahual clinic located in the province of Manabí, which allowed a study to be carried out on the 290 patients who attended the outpatient clinic, in which results in a level of 53.55%. Conclusion: Finally, the author proposes a quality improvement plan that will provide benefits to patients and medical staff, such as: minimizing nonconformities among users, improving the quality management system by scheduling medical appointments, increasing professional staff, continuous training to the medical staff in patient relations
Background: Quality is nowadays referred to as one of the most relevant indexes within the management systems and the interpersonal relationships that exist between professional-user personnel. Objective: To evaluate quality management in outpatient care at the San Vicente de Bijahual clinic in the municipality of Portoviejo in the period 2016. Methodology: it was developed under a quantitative approach aimed at quality management systems as the main indicator in the satisfaction of users and through this can be evaluated the quality and improve the services offered in any health care center is therefore an axis that regains meaning in any organization, with research design Non-experimental, descriptive analytical. Results: it was considered of vital importance to evaluate quality management in the outpatient clinic of the San Vicente del Bijahual clinic located in the province of Manabí, which allowed a study to be carried out on the 290 patients who attended the outpatient clinic, in which results in a level of 53.55%. Conclusion: Finally, the author proposes a quality improvement plan that will provide benefits to patients and medical staff, such as: minimizing nonconformities among users, improving the quality management system by scheduling medical appointments, increasing professional staff, continuous training to the medical staff in patient relations
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GESTION DE CALIDAD, EPIDEMIOLOGIA DESCRIPTIVA, SAN VICENTE DEL BIJAHUAL, CANTON SAN VICENTE, ECUADOR