Análisis de los procesos logísticos integrales con aplicación de normas de calidad del grupo torres y torres del periodo 2016 – 2018
Fecha
2019
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Los operadores de comercio exterior son factores muy importantes para que las actividades de logística internacional como interna se puedan llevar a cabo, así mismo deben estar en constante capacitación de todos los procesos que se implementa y emite a través de comunicados oficiales las autoridades competentes en esta rama, que son el SENAE, Ministerio de Comercio Exterior y sobe todo el Gobierno, las mismas que fomentan a la matriz productiva y al crecimiento económico del país,
El siguiente trabajo de investigación está basado en los procesos logísticos de comercio exterior de la compañía Grupo Torres y Torres, analizando los procedimientos que esta realiza en el mercado tanto local como internacional tales actividades de aduana, comercio, negociaciones, transporte, agenciamiento, tráfico internacional, entre otros.
Esta compañía lleva varios años en el mercado ofreciendo servicios relacionados al comercio exterior donde se dedica a la logística de los diferentes procedimientos que demandan en esta rama, contando con una cartera de cliente, la misma que busca la fidelización de estos hacia la compañía implementando estrategias y acciones para que este utilice todos los servicios que ofrece la misma.
La logística internacional es un procedimiento muy amplio donde implica varios factores como conocimientos, calidad de servicio contando con colaboradores aptos que ayuden al crecimiento económico de la empresa identificando errores que se comenten dentro de los procesos para poder buscar estrategias que ayuden y faciliten a que las gestiones sean más rápidas, oportunas y eficientes dándole aun así más prestigio y valor al Grupo Torres & Torres.
Foreign trade operators are very important factors for international and internal logistics activities can be carried out, likewise they must be in constant training of all the processes that are implemented and issued through official communications the competent authorities in this branch, which are the SENAE, Ministry of Foreign Trade and sovereign throughout the Government, which promote the productive matrix and economic growth of the country, The following research work is based on the logistic processes of foreign trade of the Torres y Torres Group Company, analyzing the procedures that this realization in the local and international market accounts customs activities, commerce, procedures, transport, agency, international traffic among others. This company has been in the market of services related to foreign trade for several years where it is dedicated to the logistics of the different procedures that demand in this branch, contacting a client portfolio, which seeks the loyalty of these towards the company implementing strategies and actions to use all the services offered by it. International logistics is a very broad procedure where it involves several factors such as knowledge, quality of service by contacting qualified employees who help the economic growth of the company identifying errors that are made within the processes to be able to look for strategies that help and facilitate management. they are faster, opportunities and efficient giving even more prestige and value to the Torres & Torres Group.
Foreign trade operators are very important factors for international and internal logistics activities can be carried out, likewise they must be in constant training of all the processes that are implemented and issued through official communications the competent authorities in this branch, which are the SENAE, Ministry of Foreign Trade and sovereign throughout the Government, which promote the productive matrix and economic growth of the country, The following research work is based on the logistic processes of foreign trade of the Torres y Torres Group Company, analyzing the procedures that this realization in the local and international market accounts customs activities, commerce, procedures, transport, agency, international traffic among others. This company has been in the market of services related to foreign trade for several years where it is dedicated to the logistics of the different procedures that demand in this branch, contacting a client portfolio, which seeks the loyalty of these towards the company implementing strategies and actions to use all the services offered by it. International logistics is a very broad procedure where it involves several factors such as knowledge, quality of service by contacting qualified employees who help the economic growth of the company identifying errors that are made within the processes to be able to look for strategies that help and facilitate management. they are faster, opportunities and efficient giving even more prestige and value to the Torres & Torres Group.
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LOGÍSTICA INTEGRAL, CALIDAD, PROCESOS, CLIENTE