El plan de mejora continua y su relación con el proceso de nacionalización en la empresa WD Ecuador.
Fecha
2018
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
Para el presente proyecto de titulación se ha realizado un estudio del proceso de nacionalización de cargas de la empresa WD Ecuador con el fin de detectar las causas que originan los retrasos de liberación de cargas tanto internas como externas. El objetivo de la presente investigación es desarrollar el plan de mejora continua que sirva para optimizar el proceso de nacionalización de la empresa WD Ecuador. La metodología que se aplico fue por medio de entrevistas a expertos en el área de comercio exterior la cual permitió acceder a información directa en base al problema planteado, como conclusión se planteó el ciclo de Deming, esta rueda o espiral permite detectar las fallas en un proceso y como corregirlas en base a cuatro pasos los cuales son: Planear, Hacer, Verificar y Actuar. Los mismos fueron desarrollados y explicados uno a uno para su aplicación dentro del proceso de nacionalización de cargas. El plan de mejora continua puede ser implementado de inmediato y tiene como propósito optimizar el proceso de nacionalización de carga.
For the present titration project, a study of the process of nationalization of cargoes of the company WD Ecuador has been carried out in order to detect the causes that cause delays in the release of internal and external loads. The objective of the present investigation is to develop the plan of continuous improvement that serves to optimize the process of nationalization of the company WD Ecuador. The methodology that was applied was through interviews with experts in the area of foreign trade which allowed access to direct information based on the problem posed, as a conclusion the Deming cycle was proposed, this wheel or spiral allows to detect the failures in a process and how to correct them based on four steps which are: Plan, Do, Verify and Act. They were developed and explained one by one for their application within the process of nationalization of loads. The continuous improvement plan can be implemented immediately and its purpose is to optimize the cargo nationalization process.
For the present titration project, a study of the process of nationalization of cargoes of the company WD Ecuador has been carried out in order to detect the causes that cause delays in the release of internal and external loads. The objective of the present investigation is to develop the plan of continuous improvement that serves to optimize the process of nationalization of the company WD Ecuador. The methodology that was applied was through interviews with experts in the area of foreign trade which allowed access to direct information based on the problem posed, as a conclusion the Deming cycle was proposed, this wheel or spiral allows to detect the failures in a process and how to correct them based on four steps which are: Plan, Do, Verify and Act. They were developed and explained one by one for their application within the process of nationalization of loads. The continuous improvement plan can be implemented immediately and its purpose is to optimize the cargo nationalization process.
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Palabras clave
NACIONALIZACIÓN, MEJORA CONTINUA, CICLO DE DEMING, OPTIMIZAR