Automatización de consulta de notas académicas y estudiantiles.
Fecha
2015-01-30
Autores
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Universidad de Guayaquil. Facultad de Ingeniería Industrial. Carrera de Ingeniería en Teleinformática.
Resumen
El presente trabajo de investigación, tiene como objetivo general la implementación de un sistema telefónico interactivo - IVR, que provea el servicio de consulta de notas académicas a los estudiantes de la Facultad de Ingeniería Industrial de la Universidad de Guayaquil. Para lograr el objetivo general, se analizó el proceso actual de entrega y consulta de notas académicas que se realiza en la Facultad, para luego proponer una mejora en el procedimiento manual y acceder a una alternativa automatizada, como lo es un IVR, el cual se desarrolla en un sistema de comunicaciones unificadas, denominado Elastix, software de libre distribución. El IVR obtiene la información académica de una base de datos desarrollada en Microsoft SQL Server, mediante una llamada telefónica convencional, el estudiante accederá a este servicio de consulta de notas académicas, cuyo beneficio es acceder al mismo en cualquier momento de manera inmediata, sin tener que movilizarse a la Facultad. El trabajo de investigación, como metodología y diseño está basado en el enfoque cualitativo y en el diseño de campo, ya que la información obtenida es real. La modalidad de investigación está basada en proyecto factible, con el tipo de investigación proyectiva porque busca una mejoría en un proceso específico. Además, se obtuvieron datos de los procesos actuales sobre la consulta de notas académicas, mediante encuestas como instrumento de recolección de datos, aplicadas antes y durante el proceso de investigación, métodos estadísticos que reflejaron el 92% de la población estudiantil, estar de acuerdo en utilizar un nuevo servicio de información automatizada y realmente es la propuesta del presente trabajo de investigación.
The present research project that general objective is about implementation of an interactive voice response - IVR, which provide the consulting academic service for students who are active in the Faculty of Engineering in the Guayaquil's University. To achieve this objective, the current process of academic inquiry and delivery notes to be held in the Faculty, and then propose an improved into the manual process to replace it by an automated process like an alternative in to academy way, such as an IVR, which is developed as unified communications system, like Elastix, it is a free software that gets academic information of a database, developed in Microsoft SQL Server, using a conventional telephone call, the student will access to the service and get their academic grades, whose benefit is accessible at any time immediately, without moving to the Faculty for looking an academic ratings. The research project used a methodology that is based on a qualitative approach and in the design field, because the information obtained is real. The type of research, it is based on feasible project, with the kind of projective research as it seeks an improvement in a specific process. In addition, data from the current service to get academic grades were obtained through surveys and data collection instrument, applied before and during the research process, statistical methods result 92% of the student population that are agree to use a new automated information service. It is the main objective of this research.
The present research project that general objective is about implementation of an interactive voice response - IVR, which provide the consulting academic service for students who are active in the Faculty of Engineering in the Guayaquil's University. To achieve this objective, the current process of academic inquiry and delivery notes to be held in the Faculty, and then propose an improved into the manual process to replace it by an automated process like an alternative in to academy way, such as an IVR, which is developed as unified communications system, like Elastix, it is a free software that gets academic information of a database, developed in Microsoft SQL Server, using a conventional telephone call, the student will access to the service and get their academic grades, whose benefit is accessible at any time immediately, without moving to the Faculty for looking an academic ratings. The research project used a methodology that is based on a qualitative approach and in the design field, because the information obtained is real. The type of research, it is based on feasible project, with the kind of projective research as it seeks an improvement in a specific process. In addition, data from the current service to get academic grades were obtained through surveys and data collection instrument, applied before and during the research process, statistical methods result 92% of the student population that are agree to use a new automated information service. It is the main objective of this research.
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Palabras clave
TELEFONÍA IVR, ELASTIX, TELEFONÍA CONVENCIONAL