Elaboración de un manual de procedimientos para el departamento de compras de la empresa rombo SOLUTIONS S.A.S del cantón Daule
Fecha
2023-09
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Universidad de Guayaquil: Facultad de Ciencias Administrativas
Resumen
El papel estratégico de la gestión de compras en cualquier organización es importante, sin embargo, hay factores que pueden afectar su eficiencia, por lo que cada empresa debe analizar continuamente sus procesos para detectar y resolver problemas a tiempo. En este contexto, el presente proyecto de investigación propone desarrollar un manual de procedimientos para mejorar la gestión de compras en Rombo Solutions, optimizando tiempos y costos, y fortaleciendo el funcionamiento y control de sus actividades. Este estudio se basa en un enfoque de estudio cualitativo y se levantó la información a través de entrevistas dirigidas al personal del área de estudio, desarrollando un análisis exhaustivo de la situación actual del departamento de compras. Se emplearon métodos de investigación como la observación científica para identificar la gestión real de las actividades en el departamento y las deficiencias presentes. El análisis demostró la falta de una estructura organizacional en esta área, que ha sido llevada por procesos empíricos, una distribución inadecuada de funciones y problemas en
la comunicación entre departamentos. En consecuencia, la implementación de un manual de procedimientos y políticas adecuadas permitirá lograr una gestión de compras más efectiva, abordando de manera eficiente los desafíos identificados.
The strategic role of purchasing management in any organization is important, however, there are factors that can affect its efficiency, so each company must continually analyze its processes to detect and solve problems on time. In this context, this research project proposes to develop a procedures manual to improve purchasing management at Rombo Solutions, optimizing times and costs, and strengthening the operation and control of its activities. This study is based on a qualitative study approach and the information was collected through interviews directed to the personnel of the study area, developing an exhaustive analysis of the current situation of the purchasing department. Research methods such as scientific observation were used to identify the actual management of the activities in the department and the present deficiencies. The analysis showed that the lack of an organizational structure in this area, which has been led by empirical processes, an inadequate distribution of functions and problems in communication between departments. Consequently, the implementation of a manual of procedures and adequate policies will allow to achieve a more effective purchasing management, efficiently addressing the identified challenges.
The strategic role of purchasing management in any organization is important, however, there are factors that can affect its efficiency, so each company must continually analyze its processes to detect and solve problems on time. In this context, this research project proposes to develop a procedures manual to improve purchasing management at Rombo Solutions, optimizing times and costs, and strengthening the operation and control of its activities. This study is based on a qualitative study approach and the information was collected through interviews directed to the personnel of the study area, developing an exhaustive analysis of the current situation of the purchasing department. Research methods such as scientific observation were used to identify the actual management of the activities in the department and the present deficiencies. The analysis showed that the lack of an organizational structure in this area, which has been led by empirical processes, an inadequate distribution of functions and problems in communication between departments. Consequently, the implementation of a manual of procedures and adequate policies will allow to achieve a more effective purchasing management, efficiently addressing the identified challenges.
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Palabras clave
GESTIÓN DE COMPRAS, MANUAL DE PROCEDIMIENTOS, MANUAL DE FUNCIONES