Propuesta De Un Modelo De Gestión Para La Posterior Automatización Del Proceso De Cobranzas En La Empresa Deco-Arte De La Ciudad De Guayaquil
Fecha
2021-02
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Universidad de Guayaquil: Facultad de Ciencias Administrativas
Resumen
Se realiza este trabajo de investigación para acercar a la microempresa DECO-ARTE hacia la formalización de procesos y estándares, revisión de resultados mediante le implementación de indicadores de Gestión y como base para futuras mejoras del mismo proceso y en un mediano plazo adquieran tecnología que permita agilitar el proceso dejando la parte Operativa del Registro y procedan al análisis y toma de decisiones sobre los diferentes tipos de cartera por cobrar a los clientes.
Mediante el uso de Entrevistas a los funcionarios involucrados en el proceso de cobranzas obtuvimos datos relevantes a la actual ejecución de la cobranza y los registros que realizaban de las mismas, esto nos llevó a determinar que existe una oportunidad de mejora que nos lleve a tener mayor calidad en el registro de la información como base para los Indicadores planteados.
Entre los resultados más relevantes tenemos la segmentación de la cartera de cuentas por cobrar para realizar mejor la gestión y designado los responsables de esta.
This research work is carried out to bring the DECO-ARTE micro-enterprise closer to the formalization of processes and standards, reviewing results by implementing Management indicators and as a basis for future improvements of the same process and in the medium term acquire technology that allows to agility the process leaving the Operational part of the Registry and proceed to the analysis and decision-making on the different types of portfolio receivable to customers. Through the use of interviews with the officials involved in the collection process we obtained data relevant to the current execution of the collection and the records they made of them, this led us to determine that there is an opportunity for improvement that leads us to have higher quality in the recording of the information as the basis for the Indicators raised. Among the most relevant results we have the segmentation of the portfolio of accounts receivable to better perform the management and designate those responsible for it.
This research work is carried out to bring the DECO-ARTE micro-enterprise closer to the formalization of processes and standards, reviewing results by implementing Management indicators and as a basis for future improvements of the same process and in the medium term acquire technology that allows to agility the process leaving the Operational part of the Registry and proceed to the analysis and decision-making on the different types of portfolio receivable to customers. Through the use of interviews with the officials involved in the collection process we obtained data relevant to the current execution of the collection and the records they made of them, this led us to determine that there is an opportunity for improvement that leads us to have higher quality in the recording of the information as the basis for the Indicators raised. Among the most relevant results we have the segmentation of the portfolio of accounts receivable to better perform the management and designate those responsible for it.
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Palabras clave
GESTIÓN, COBRANZA, CARTERA, INDICADORES
Citación
APA