Plan estratégico para dar a conocer y mejorar la calidad de los servicios que brinda el departamento de bienestar estudiantil de la Universidad de Guayaquil período 2015-2016
Archivos
Fecha
2015
Título de la revista
ISSN de la revista
Título del volumen
Editor
Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El departamento de Bienestar Estudiantil juega un importante papel dentro de la
Universidad Estatal de Guayaquil. Constituye el área de respaldo de los
estudiantes y su función es brindar apoyo formativo, de auxilio económico y de
integración social de los estudiantes universitarios; planifica, organiza, coordina y
ejecuta los Programas de Servicios orientados hacia la promoción del desarrollo
físico y psicológico y de los valores éticos y humanísticos, buscando ser
copartícipe de la misión de la Universidad de Guayaquil.
La Unidad de Bienestar Estudiantil tiene como misión desarrollar políticas que
generen programas y servicios, tanto asistenciales como preventivos para los
estudiantes, tendientes a proporcionar condiciones de equidad para favorecer su
rendimiento académico y su formación integral; promover un ambiente de respeto
a los derechos y a la integridad física y psicológica de los estudiantes.
En el desarrollo de la investigación fue realizado un análisis bibliográfico sobre
temas como planificación estratégica, calidad de los servicios y características de
los departamentos de bienestar estudiantil, los cuales permitieron fundamentar la
investigación. Fueron aplicadas encuestas tanto a estudiantes, considerados
clientes del departamento y a los propios trabajadores del departamento. A partir
de los resultados fue posible la realización de la matriz FODA y en consecuencia
se trazaron los objetivos estratégicos y las estrategias, conformándose así el plan
estratégico para dar a conocer y mejorar la calidad de los servicios del
departamento de Bienestar Estudiantil.
Student Welfare department plays an important role within the State University of Guayaquil. Is the backup area students and their function is to provide training support, economic aid and social integration of university students; plans, organizes, coordinates and implements programs oriented services promoting the physical and psychological development and ethical and humanistic values, seeking to be a partner in the mission of the University of Guayaquil. Student Welfare Unit's mission is to develop policies that create programs and services, both as preventive care for students, designed to provide equitable conditions to facilitate their academic performance and comprehensive training; promote an environment of respect for the rights and physical and psychological integrity of students. In developing research it was conducted a literature review on issues such as strategic planning, service quality and characteristics of student welfare departments, which allowed research base. They were both students applied surveys, considered clients of the department and the workers of the department. From the results it was possible to carry out the SWOT matrix and therefore the strategic objectives and strategies were drawn, thus conforming strategic plan to raise awareness and improve the quality of services of the Department of Student Welfare.
Student Welfare department plays an important role within the State University of Guayaquil. Is the backup area students and their function is to provide training support, economic aid and social integration of university students; plans, organizes, coordinates and implements programs oriented services promoting the physical and psychological development and ethical and humanistic values, seeking to be a partner in the mission of the University of Guayaquil. Student Welfare Unit's mission is to develop policies that create programs and services, both as preventive care for students, designed to provide equitable conditions to facilitate their academic performance and comprehensive training; promote an environment of respect for the rights and physical and psychological integrity of students. In developing research it was conducted a literature review on issues such as strategic planning, service quality and characteristics of student welfare departments, which allowed research base. They were both students applied surveys, considered clients of the department and the workers of the department. From the results it was possible to carry out the SWOT matrix and therefore the strategic objectives and strategies were drawn, thus conforming strategic plan to raise awareness and improve the quality of services of the Department of Student Welfare.
Descripción
Palabras clave
ESTRATEGIAS DE DESARROLLO, CALIDAD DE VIDA, SERVICIOS DE UTILIDAD PUBLICA, MERCADO DE TRABAJO