Creación de un manual de procedimientos para el área de talento humano de la empresa de seguridad privada Insevig Cía. Ltda.
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2016
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo de titulación nace como respuesta a las falencias detectadas en el Departamento de Talento Humano de la Compañía de Seguridad Privada INSEVIG CÍA. LTDA. La empresa tiene varios años dentro del sector de servicios en el Ecuador, brindando seguridad integral, custodia y protección a sus clientes. A pesar de contar con 470 empleados, la empresa no posee actualmente un Manual de Funciones y Procedimientos que le permita desarrollar las diversas funciones relacionadas con la gestión de talento humano de forma óptima.
Es por ello que se evidenció las necesidades que tiene la empresa en cuanto a determinación de procedimientos específicos, ya que manejar una considerable cantidad de colaboradores internos requiere de una gestión de talento humano formal y eficiente. Este trabajo investigativo está integrado por los siguientes capítulos:
El capítulo I detalla los diversos fundamentos teóricos relacionados con el Manual de Procedimientos y su importancia dentro de una organización, sobre todo cuando se trata del manejo de talento humano.
El capítulo II refleja el diseño metodológico que se utilizó para llevar a cabo esta investigación, detallando métodos y técnicas que permitieron obtener información de primera fuente, gracias a la apertura que brindo la empresa.
El capítulo III está constituido por el análisis e interpretación de los resultados una vez procesada la información que se obtuvo y que dio paso a conclusiones específicas sobre el estudio realizado.
El capítulo IV contiene básicamente el Manual de Procedimientos para el Departamento de Talento Humano de la Compañía de Seguridad Privada INSEVIG CÍA. LTDA.
This degree work created in response to the shortcomings identified in the Department of Human Talent Private Security Company INSEVIG CIA. LTDA. The company has several years in the service sector in Ecuador, providing customers with comprehensive security, custody and protection. Despite having 470 employees, the company currently has a Manual of functions and procedures that will enhance the various functions related to the management of human talent optimally. That is why the needs that the company regarding determination of specific procedures, and to handle a considerable amount of internal employees requires a formal and efficient management human talent was evident. This research work is composed of the following chapters: Chapter I details the various theoretical foundations of the Procedures Manual and its importance within an organization, especially when it comes to the management of human talent. Chapter II reflects the methodological design was used to conduct this research, detailing methods and techniques that allowed information firsthand, thanks to the opening offer to the company. Chapter III consists of the analysis and interpretation of the results once processed the information obtained and which led to specific conclusions about the study. Chapter IV contains basically the Procedures Manual for the Human Resource Department of Private Security Company INSEVIG CIA. LTDA.
This degree work created in response to the shortcomings identified in the Department of Human Talent Private Security Company INSEVIG CIA. LTDA. The company has several years in the service sector in Ecuador, providing customers with comprehensive security, custody and protection. Despite having 470 employees, the company currently has a Manual of functions and procedures that will enhance the various functions related to the management of human talent optimally. That is why the needs that the company regarding determination of specific procedures, and to handle a considerable amount of internal employees requires a formal and efficient management human talent was evident. This research work is composed of the following chapters: Chapter I details the various theoretical foundations of the Procedures Manual and its importance within an organization, especially when it comes to the management of human talent. Chapter II reflects the methodological design was used to conduct this research, detailing methods and techniques that allowed information firsthand, thanks to the opening offer to the company. Chapter III consists of the analysis and interpretation of the results once processed the information obtained and which led to specific conclusions about the study. Chapter IV contains basically the Procedures Manual for the Human Resource Department of Private Security Company INSEVIG CIA. LTDA.