Plan estratégico que optimice el sistema integrado de gestión de las operaciones en la industria metalmecánica Metalcar
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Fecha
2017
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Universidad de Guayaquil
Resumen
El propósito de esta investigación es identificar las oportunidades de mejora que presenta la empresa Metalcar en el ámbito operativo para luego contribuir con un plan estratégico de mejora de los mismos. Se inició con una observación de la problemática planteada para definir los aspectos a intervenir y junto con ello se indicó las causas y consecuencias de los inconvenientes percibidos. El objetivo general es analizar los procesos administrativos y operativos de Metalcar con el fin de definir los aspectos críticos a considerar para elaborar un plan estratégico de mejoramiento del sistema integrado de gestión. A continuación se recopiló información de la fundamentación teórica de la administración operativa, el enfoque de procesos, la planeación estratégica y el sistema de gestión de calidad que nos fue de utilidad para una correcta comprensión y abordaje de la problemática. Seguido a esto se efectuó un diagnóstico completo de la situación de la Compañía que incluye una entrevista a un alto Funcionario mediante la cual se obtuvo información relevante sobre los procesos y ciertas falencias en los mismos con la cual se ha procedido a diseñar el Plan de mejora. La propuesta fue preparada en base a las necesidades del diagnóstico y siguiendo los conceptos del marco
VIII
teórico; sobre esta base se estableció estrategias de intervención de planeación estratégica, seguimiento y control, planificación del proceso productivo y reformular de la secuencia de actividades.
The purpose of this research is to identify opportunities for improvement presented by the Metalcar company at the operational level and then contribute to a strategic plan for improving them. It began with an observation of the issues raised for defining issues to intervene and with it the causes and consequences of perceived shortcomings. General objective is to analyze the administrative and operational processes of Metalcar in order to define critical aspects to consider to develop a strategic plan for improving the integrated management system. Below is information on the theoretical basis of operational management, the process approach, strategic planning and quality management system that was useful to us for a correct understanding and approach to the problem. Following this is a complete diagnosis of the situation of the Company that includes an interview with a senior official by which relevant information was obtained about the processes and certain shortcomings in them with which we have proceeded to design the improvement plan. The proposal was prepared based on the needs of the diagnosis and following the concepts of the X theoretical framework; on this was established intervention strategies of strategic planning, monitoring and control, production process planning and redesign of the sequence of activities.
The purpose of this research is to identify opportunities for improvement presented by the Metalcar company at the operational level and then contribute to a strategic plan for improving them. It began with an observation of the issues raised for defining issues to intervene and with it the causes and consequences of perceived shortcomings. General objective is to analyze the administrative and operational processes of Metalcar in order to define critical aspects to consider to develop a strategic plan for improving the integrated management system. Below is information on the theoretical basis of operational management, the process approach, strategic planning and quality management system that was useful to us for a correct understanding and approach to the problem. Following this is a complete diagnosis of the situation of the Company that includes an interview with a senior official by which relevant information was obtained about the processes and certain shortcomings in them with which we have proceeded to design the improvement plan. The proposal was prepared based on the needs of the diagnosis and following the concepts of the X theoretical framework; on this was established intervention strategies of strategic planning, monitoring and control, production process planning and redesign of the sequence of activities.
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ADMINISTRACIÓN OPERATIVA, CONTROL, DIAGNÓSTICO, ENFOQUE DE PROCESOS, PLAN ESTRATÉGICO, PROCESOS OPERATIVOS, SEGUIMIENTO, SISTEMA DE GESTIÓN