Desempeño de los operadores logísticos en los servicios portuarios de Guayaquil
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Fecha
2017
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Universidad de Guayaquil Facultad de Ciencias Administrativas
Resumen
El presente trabajo investigativo se ha planteado el mejorar los procesos dentro de las operadoras logísticas, para que de dicha forma cuenten con mayores beneficios, por lo cual se analizó el tema análisis de las funciones que desempeñan los operadores logísticos en las terminales portuarias de Guayaquil. Contando con un objetivo general que respondió a: Analizar las funciones que desempeñan los operadores logísticos en los servicios que ofrecen en las terminales portuarias de Guayaquil para poder implementar un manual de funciones de acuerdo a las necesidades presentadas mediante la revisión de la literatura, además de entrevistas y encuestas realizadas a expertos en el campo, se entrevistaron a 3 expertos en el área y se encuesto a 50 trabajadores de la operadora logística ´´Contecon S.A.´´. Finalmente, mediante las respuestas obtenidas mediante la aplicación de las técnicas empleadas, se diseñó como propuesta del presente trabajo, la creación de un manual de funciones para los Operadores Logísticos aplicado en la empresa ´´Contecon Guayaquil S.A.´´ que les permita a los trabajadores de la empresa mejorar el desempeño en las operaciones logísticas.
The present investigative work has been focused on improving the processes within the logistic operators, so that they have greater benefits, for which the topic of analysis of the functions performed by logistic operators in the port terminals of Guayaquil was analyzed. With a general objective that responded to: Analyze the functions that logistic operators perform in the services offered in the port terminals of Guayaquil to be able to implement a manual of functions according to the needs presented through the literature review, besides Interviews and surveys conducted to experts in the field, interviewed 3 experts in the area and surveyed 50 workers of the logistics operator "Contecon S.A". Finally, through the answers obtained through the application of the techniques employed, the proposal was designed to create a manual of functions for Logistics Operators applied in the company " To the workers of the company to improve the performance in the logistics operations.
The present investigative work has been focused on improving the processes within the logistic operators, so that they have greater benefits, for which the topic of analysis of the functions performed by logistic operators in the port terminals of Guayaquil was analyzed. With a general objective that responded to: Analyze the functions that logistic operators perform in the services offered in the port terminals of Guayaquil to be able to implement a manual of functions according to the needs presented through the literature review, besides Interviews and surveys conducted to experts in the field, interviewed 3 experts in the area and surveyed 50 workers of the logistics operator "Contecon S.A". Finally, through the answers obtained through the application of the techniques employed, the proposal was designed to create a manual of functions for Logistics Operators applied in the company " To the workers of the company to improve the performance in the logistics operations.
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Palabras clave
OPERADORES LOGÍSTICOS, CADENA DE SUMINISTROS, SERVICIOS PORTUARIOS